Samsung
Device as a Service

We're a Samsung partner. Equip your workforce with Samsung Galaxy business smartphones, tablets and laptops through one global subscription.

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190+
 countries

Built for 1,000+
IT seats

One global
contract

What is Samsung Device as a Service through devicenow?

Samsung Device as a Service through devicenow is an enterprise subscription that combines Samsung Galaxy smartphones, tablets and laptops with procurement, configuration, zero-touch enrollment, global delivery, support, replacement, predictable monthly billing and end-of-life management.

devicenow manages the complete device lifecycle through one contract, one global service model and either API integration or the devicenow Lifecycle Portal.

Samsung technology,
backed by devicenow’s global service model

devicenow is a Samsung Knox Partner. Our teams combine Samsung portfolio expertise and partner resources with devicenow’s global lifecycle capabilities, giving enterprise customers one coordinated model for Samsung devices, services and support.

What Samsung brings

A broad portfolio of Galaxy business smartphones, tablets and laptops, including durable models for frontline teams and Galaxy Book Enterprise Edition laptops, with Samsung Knox security and Enterprise Edition lifecycle support.

What devicenow adds

Global procurement, configuration and zero-touch enrolment, delivery, replacement, monthly billing, integrations and end-of-life management.

What your organization gains

A standardized Samsung mobile fleet with predictable costs, consistent service and less operational workload for internal IT teams.

Your all-in-one Samsung
Device as a Service subscription

Choose the right Samsung devices for every employee, from office and hybrid workers to frontline and field teams. We manage everything around them, from the first order to the final return.

Galaxy business smartphones

Galaxy business tablets

Galaxy Book business laptops

Galaxy foldables

Rugged devices
for frontline teams

Accessories
Samsung

Enterprise Edition and
Samsung Knox

Discover our  Samsung device portfolio

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Procurement

We source modern Samsung Galaxy devices for your employees, roles and locations without requiring a large upfront hardware purchase. We coordinate portfolio selection, sourcing and standardization across your global organization.

Configuration and zero-touch enrolment

We prepare every device according to your specifications and enroll it for zero-touch setup, using Samsung Knox Mobile Enrolment where applicable, so devices arrive ready to use and reduce delays during onboarding and rollout projects.

Global Delivery

We manage the logistics and deliver devices safely and on time to your employees’ offices or home addresses within the agreed global service scope.

Next Business Day Swap / Break & Fix

When a covered device malfunctions, we dispatch a replacement device by the next business day under the agreed SLA. This keeps mobile workers productive and reduces the operational burden on local IT teams.

Monthly billing

Receive one transparent monthly price per active device. You pay only for devices in use, making cost control and budgeting easier across countries, departments and cost centers.

End-of-life device management

At the end of the subscription, we coordinate the return process and handle certified data erasure, including the relevant certificates. Devices are then prepared for responsible reuse, repurposing or recycling.

API integration

Seamlessly connects devicenow with your existing procurement or ITSM systems

Order Lenovo devices directly from the tools your teams already use

Manage incidents, returns and replacements within existing workflows

Exchange SLA status, tracking and delivery information automatically

Avoid parallel processes and unnecessary manual data entry

No additional integration costs

devicenow Lifecycle Portal

One centralized platform to manage the full device lifecycle

Secure access via SSO with customizable roles and permissions

Integrated webshop for fast, controlled device procurement

Automated device registration and lifecycle tracking for better visibility

Simplified incident handling and end-of-life recovery processes

One managed lifecycle,
from Samsung device selection to return

How it works

Samsung Technology	devicenow Service Layer	Enterprise Outcome
Galaxy business smartphones, tablets and laptops	Role-based device profiles and standardized procurement	The right device for each employee, with fewer unnecessary local variations
Galaxy Book Enterprise Edition laptops	Standardized laptop procurement and deployment	AI-ready, vPro and Knox-secured laptops managed alongside mobile
Rugged Galaxy devices (XCover, Tab Active)	Sourcing and management for frontline and field teams	One model for office, field and frontline mobility
Samsung Enterprise Edition and Knox	Configuration and zero-touch enrollment	Faster, consistent device setup with enterprise security
A broad Galaxy portfolio	Coordinated sourcing and delivery across devicenow’s global service footprint	Consistent device standards without fragmented local supplier management
Devices for different roles and workloads	Next Business Day Swap and Break & Fix coordination (pending confirmation)	Less downtime when an employee device fails
Accessories	Complete mobile bundles under one subscription	Simpler ordering and a consistent employee setup
Modern, refreshable mobile devices	Fixed monthly billing per active device	Predictable costs without a large upfront hardware purchase
Manageable mobile endpoints	API integration and the devicenow Lifecycle Portal	Existing workflows remain intact and lifecycle visibility improves
Devices suitable for planned refresh cycles	Managed returns, certified data erasure and certificates	Controlled and responsible end-of-life processes
Samsung partner relationship	One accountable global DaaS provider	Better coordination between hardware selection, lifecycle services and customer requirements

* Exact Samsung device availability, configurations, and service conditions are agreed by country and customer scope.

Samsung DaaS, leasing or buying: what is the difference?

Buying Samsung devices gives your company ownership, but your teams remain responsible for procurement, enrolment, logistics, support, replacement and end-of-life management. Traditional leasing spreads the hardware cost over time, but the operational service scope can remain fragmented.

Samsung Device as a Service through devicenow combines Samsung hardware with the services and systems required to operate a Samsung device fleet throughout the complete device lifecycle.

Find out more

PHOENIX standardized its endpoint environment across Europe with Device as a Service. Learn how the company reduced complexity, improved security, and streamlined IT operations at scale.

"The improvement we've really felt after introducing Device as a Service is a significant increase in efficiency within our IT department. The user orders through the central webshop, receives the package, and the device is already installed. Our support staff now have time to focus on more important tasks."

— Christian Sauer, Head of IT Enterprise Services, Loh Services GmbH & Co. KG

"With devicenow, we found an ideal partner delivering attractive devices for a competitive price."

— Gerald Stoll, Head of Digital Workplace & Collaboration, PHEONIX Group

"No more waiting, no more software crashes and full concentration on our customers. [...] We have mastered a challenging project together and I am confident that we will also start other projects together in the future."

— André Kotoll, Vice President Retail & Enterprise solutions OBI

How should a CIO choose an Samsung DaaS provider
for 5,000 employees?

For a device fleet across thousands of employees, device price is only one part of the decision. A global Device as a Service provider should demonstrate that it can operate the complete Samsung device lifecycle consistently across every required country.

Geographic coverage

Confirm that the provider can procure, deliver, replace and recover Samsung devices in all relevant employee locations.

Full lifecycle responsibility

Look beyond device financing. The service should cover procurement, configuration and enrollment, logistics, incidents, replacement, billing and end-of-life management.

Mobile security and management

Confirm the service works with Samsung Knox and your existing EMM, and supports zero-touch enrollment for consistent, secure device setup at scale.

Clear global SLAs

Define delivery targets, incident processes, replacement times, local cut-off times and escalation paths before rollout.

Samsung portfolio expertise

The provider should translate business roles, including office, hybrid, frontline and field roles, into standardized Samsung device profiles rather than simply offering a product catalogue.

Systems integration

The provider should work within your procurement, ITSM and reporting environment rather than creating a separate manual workflow.

Transparent commercial model

Pricing should clearly show device costs, included services, active-device rules and country-specific conditions

Secure end-of-life controls

Returns, data erasure, certificates and reuse processes should be defined from the beginning of the contract.

OEM relationship and enterprise proof

Assess the provider’s relationship with Samsung and request customer references from mobile deployments at a comparable scale.

Build your global Samsung workplace with devicenow

Tell us where your employees work, how many devices you manage and which Samsung device profiles you need, including any rugged or frontline requirements.

We will design a Device as a Service model covering Samsung hardware, lifecycle services, global operations and integration with your existing IT environment.

Frequently asked questions about Samsung Device as a Service

Samsung Device as a Service through devicenow is an enterprise subscription combining Samsung Galaxy smartphones, tablets and laptops with procurement, configuration, zero-touch enrollment, delivery, support, replacement, monthly billing and end-of-life management. The service is provided and managed by devicenow as a Samsung partner.

Yes. devicenow is a Samsung partner and sources Samsung devices directly.

Galaxy business smartphones (Galaxy S and Galaxy A), Galaxy tablets (Galaxy Tab S), Galaxy Book laptops (including Galaxy Book Enterprise Edition), rugged devices for frontline teams (Galaxy XCover and Galaxy Tab Active) and Galaxy foldables. Exact models are agreed per country because availability varies by market.

Yes. The Galaxy Book line includes Galaxy Book Enterprise Edition, built for corporate IT with Intel vPro, Samsung Knox security, Copilot+ AI PC features and cloud-based deployment. devicenow can source, configure, deliver and manage Galaxy Book laptops in the same subscription as your Samsung phones and tablets.

Yes. Galaxy XCover smartphones and Galaxy Tab Active tablets are designed for field, retail, logistics, healthcare and manufacturing environments, and can be sourced, configured and managed within the same subscription as your office devices.

Yes. Samsung Knox provides device security and management. devicenow provides the lifecycle subscription and works alongside Knox and your existing EMM, and supports zero-touch enrollment through Samsung Knox Mobile Enrollment where applicable.

Samsung Enterprise Edition variants are designed for business, with longer model availability and extended security maintenance where available. This supports predictable, standardized refresh cycles across a large fleet. Confirm the exact availability and support terms per device with devicenow.

The subscription focuses on devices and lifecycle services. Mobile connectivity, SIM or eSIM and airtime are handled separately or through a telco partner where agreed.

Yes. devicenow provides Device as a Service across 190+ countries. The exact Samsung models, configurations, delivery conditions and included services are agreed for each country because product and service availability can vary by market.

Yes. Within the agreed service scope, devicenow offers Next Business Day Swap for covered device failures. A replacement device is dispatched by the next business day, subject to the agreed SLA, local cut-off times, service coverage and device availability.

Pricing depends on the Samsung model, configuration, quantity, country, subscription term, accessories, enrollment requirements and service level. devicenow prepares a tailored enterprise proposal with a fixed monthly price per active device.

Traditional leasing primarily spreads the cost of the hardware over time. Device as a Service also manages the operational lifecycle around each device. DaaS can therefore be more suitable for global enterprises seeking standardization, predictable service, faster replacement and less internal IT administration.

Yes. devicenow is manufacturer-independent. Samsung can be your Android standard while approved Apple or other devices remain within the same devicenow service model, under one contract, one billing model and one lifecycle process.

Yes. devicenow’s Enterprise DaaS model is designed for organizations with 1,000 or more IT seats. Rollout plans are tailored around Samsung device profiles, locations, volumes, integrations, enrollment requirements and the required migration schedule.

Yes. API integration connects devicenow with existing procurement and ITSM systems so teams can order Samsung devices and manage incidents, returns and replacements from their established tools. Alternatively, the complete lifecycle can be managed through the devicenow Lifecycle Portal.

devicenow coordinates the device return, certified data erasure and the relevant certificates. Returned devices are then assessed for responsible reuse, repurposing or recycling.

The result depends on the organization’s current device model, geography, internal workload and deployment scale. A Forrester Consulting study commissioned by devicenow modeled an 89% return on investment and €16.2 million in net present value over three years for a composite global enterprise. The results apply to the devicenow Enterprise DaaS model rather than a specific Samsung configuration, and actual results may vary.