Devicenow is a globally active IT service provider headquartered in Weingarten, Germany, and part of the CHG-Meridian group. We specialize in Device as a Service (DaaS) solutions tailored to both large corporations and small and medium-sized enterprises. Our core mission is to provide seamless IT workplace solutions, including computers, smartphones, and tablets, across 190+ countries worldwide.
Devicenow delivers end-to-end IT hardware management for global organizations through a streamlined, subscription-based model. Our service includes procurement, deployment, lifecycle management, and next-business-day replacements, all under one straightforward contract—eliminating the complexity of managing multiple vendors.
Devicenow operates in 190+ countries worldwide. We adapt to our customers' unique requirements, ensuring IT services are available wherever your business needs them.
Unlike traditional IT procurement, which requires large upfront investments and complex vendor management, devicenow offers a subscription-based model that covers hardware, support, and lifecycle management in a single contract. This approach reduces financial risk, simplifies IT operations, and ensures end-users always have up-to-date devices.
We provide a wide range of IT workplace devices to meet diverse business needs, including laptops, desktops, smartphones, tablets, monitors, and peripherals. Our global inventory ensures fast availability and efficient deployment.
Yes! We offer a broad selection of devices from leading manufacturers. You can customize your fleet based on your company's IT strategy, user preferences, or specific business needs.
Yes! We offer pre-configuration services, including custom software installations, security settings, and user-specific setups, ensuring devices are ready for immediate use upon delivery.
For new contracts, the transition period typically takes 2 to 4 months, depending on project scope, location, device type, and customization needs. For ongoing projects, standard orders are delivered within 10 business days worldwide.
Our Next Business Day Swap service ensures that if a device fails, a replacement arrives the very next business day—no matter where the user is located.
If an end user’s device breaks or malfunctions, they can open an IT ticket. We prequalify the issue and dispatch a replacement, ensuring next-business-day delivery worldwide. This minimizes downtime and keeps your workforce productive.
We offer flexible subscription terms, ranging from 12 to 48+ months, tailored to your business needs.
If an end user leaves the company before their subscription ends, we offer an early return option. The device is returned to our logistics center, where all data is securely erased, and the device is refurbished for redeployment.
Note:
At the end of the subscription, we perform certified data erasure, ensuring compliance with the highest security and privacy standards. A data removal certificate is provided for your records.
We provide global support via IT service desks, offering troubleshooting, replacements, and device management assistance. Our Next Business Day Swap service ensures that malfunctioning devices are replaced promptly.
Our flexible model allows you to scale up by ordering additional devices as needed or scale down by returning devices early (within certain conditions), ensuring your IT infrastructure adapts to your business needs.
Billing is monthly and applies only to devices in active use. Forecasted devices held in stock are not billed until deployed. The subscription and billing cycle starts on the first day of the month after device delivery to the end user.
With our global presence, we provide localized billing solutions in 190+ countries, offering local-to-local or central-to-local billing options to ensure tax compliance.
A Device as a Service (DaaS) subscription offers financial flexibility by shifting upfront hardware costs to predictable monthly expenses. It also reduces total cost of ownership by including maintenance, upgrades, and next-business-day replacements—optimizing cash flow and IT budget planning.
Devices returned to devicenow are refurbished, repurposed, or responsibly recycled, following strict environmental and data security standards. This supports your company’s sustainability goals.
We follow certified data erasure processes that comply with GDPR and other global security standards. Every returned device undergoes a full data wipe, and customers receive a data destruction certificate as proof of compliance.
