We move with purpose, speak plainly, and take responsibility for the outcome. We care about excellent work—and about the people doing it.
Different backgrounds and perspectives make us better. We share what we know, challenge ideas openly, and turn good thinking into action.
How we work
We combine the pace and ownership of a focused team with the reach and stability of the CHG-MERIDIAN Group. We make clear decisions, stay close to our customers, and build for enterprise scale.
What we do
We manage workplace devices from procurement and deployment to support, replacement, and offboarding. Global IT teams get one consistent way to equip employees wherever they work, with visibility and support throughout the device lifecycle.
EcoVadis
As part of the CHG-MERIDIAN Group, we received the EcoVadis Platinum Rating, placing us among the top 1% of more than 130,000 companies worldwide!
Sustainability is at the core of what we do; we’re dedicated to minimizing our environmental footprint, fostering ethical practices, and ensuring responsible procurement.
Enabling businesses to achieve operational excellence – by providing reliable and smart Workplace IT as a Service solutions globally.
Our Values
Five values. Zero fluff.
They guide how we set priorities, serve customers, work together, and make decisions. A value matters only when it shows up in the work, so we hold ourselves to each one every day.
Performance First
Outcomes matter more than activity. We set ambitious goals, make clear choices, and put our energy where it creates the most value. We hold a high bar for quality, move with focus, and deliver together.
Customer Focused
The customer’s reality comes first. We listen closely, anticipate needs, and make complex workplace IT easier to manage. We earn trust through clear communication, dependable delivery, and partnerships built for the long term.
One Global Team
Different countries, cultures, and functions. One team. We share knowledge openly, invite different perspectives, and help one another succeed. Trust and respect guide how we collaborate, wherever we are.
Relentless Striving
Better is never finished. We question assumptions, learn from results, and keep improving how we work. Curiosity helps us find new possibilities; discipline turns them into progress that lasts.
Ownership from Day One
We own the outcome, not just the task. We make decisions, raise risks early, bring in the right people, and follow through. Ownership does not mean doing everything alone; it means making sure the work moves forward.
Sound like your kind of team?
Bring your ideas, your standards, and your point of view. See where you could make an impact at devicenow.
Sven oversees sales, product development, customer management, and marketing initiatives. Gifted in storytelling, he captivates audiences with his speeches and enriches our team with his coaching skills. Outside of work, he is an avid reader and runner, and has a refined taste for fine wine. His unique blend of professional talent and personal passions makes him an invaluable leader of the devicenow team.
Steffen Reichmann
Managing Director
Steffen manages the Finance, Operations, Legal/Compliance, HR, and IT sectors at devicenow. He plays a crucial role in ensuring our Device as a Service offering runs seamlessly for our clients. His academic credentials are impressive – a PhD in Economics demonstrates his deep understanding and commitment to his field. Beyond his professional expertise, he is passionate about art and politics, has a special affection for the Nordic countries, and loves basketball.
Shayne Harris
VP International Sales
Shayne brings 10+ years of experience in leading high-performing teams across the Asia Pacific region and globally. In his previous role at Lenovo, he was instrumental in the expansion of Device and Technology as a Service solutions. Now overseeing the expansion into Europe, the US, and AP regions, Shayne is passionate about building, leading, and coaching teams focused on the as-a-service market. With the rapid pace of technological change, he is dedicated to helping customers transform their workplaces to enhance employee productivity and collaboration.
Christin Wehrstedt
VP Global Expansion / Strategic Partnerships & Procurement
Christin is responsible for the global expansion, strategic partnerships and global procurement of devicenow. With several years of experience in the DaaS and consulting environment, she approaches topics in a procedural and structured way. She places special focus on the importance of fostering good relationships and sustainable growth behind every solution or partnership. In her spare time, she enjoys taking long walks with her dog, reading, cooking, photography, and going to concerts. She is always eager to try out new things.
Artur Fröhlich
Head of Pricing & Product Management
As our Product Manager and leader of the pricing team, Artur oversees the delivery of offers to our prospective customers. He is known for being great at setting up efficient processes and conducting precise numerical analyses, consistently supporting his strategies with detailed Excel files. Beyond his analytical expertise, Artur plays a vital role in maintaining and building relationships with our partners. Outside of work, he enjoys cooking, is a member in a band, and likes attending live concerts.
Annika Goeres
Head of Business Processes and IT
Annika is the driving force behind our operational efficiency. She is responsible for establishing, maintaining, and developing interfaces with our partners and customers while overseeing a robust system landscape. With over 15 years of experience in IT and software, she specializes in service design and customer satisfaction. Beyond work, Annika’s adventurous spirit takes her hiking and cycling in the scenic beauty of Scandinavia and Scotland. She’s also a devoted dog lover with two furry companions and enjoys solving puzzles of all kinds, embracing challenges both at work and in her leisure time.
Melanie Khederzadeh
Head of Finance & Controlling
Melanie leads finance and controlling at devicenow, covering accounting, reporting, international accounting standards, and tax. She joined shortly after the company launched in 2022 and has helped build the finance function as devicenow has grown. Before joining, she held finance leadership roles in international companies across several industries. Outside of work, Melanie loves to travel and discover new cultures, and she brings the same appetite for new territory to her career as she does to her trips.
Jens Köhler
Service Architect
As Service Architect, Jens is the mastermind behind our DaaS model. He knows every detail of how it works and keeps improving it, from device delivery through to End-of-Life. Working closely with our service delivery team, our IT department, and our partner companies, he makes sure that what we offer on paper holds up in day-to-day operations across 190+ countries. His extensive IT industry experience shows in the way he thinks about services: practical first, and always built to scale. Outside of work, Jens enjoys freshwater fishing, longbow archery, and snowboarding. And whenever he takes a moment to unwind, there is usually a cherry coke within reach.
Sergio Celis
Head of Global Services
Sergio brings extensive international experience to devicenow, most recently from Northeast Asia, with a career spanning the IT and telecommunications industries across multicultural environments. Quality-focused and driven by continuous improvement, he leads service management with precision and a genuine appreciation for diverse perspectives. Outside of work, he is a passionate musician who plays guitar, bass, and drums while working on adding piano to the mix, and a devoted tennis player who rarely misses a weekend on the court.
If you’re passionate about exploring new opportunities, we’d love to hear from you!
