Microsoft Device as a Service

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190+
 countries

Built for 1,000+
IT seats

One global
contract

What is Microsoft Device as a Service through devicenow?

Microsoft Device as a Service through devicenow is an enterprise subscription that combines Surface for Business devices with procurement, configuration, zero-touch deployment, global delivery, support, replacement, predictable monthly billing, and end-of-life management.

devicenow manages the complete device lifecycle through one contract, one global service model and either API integration or the devicenow Lifecycle Portal.

Microsoft technology, backed by devicenow’s global service model

devicenow is a member of the Microsoft AI Cloud Partner Program. Our teams combine Surface hardware and the Microsoft management ecosystem with devicenow's global lifecycle capabilities, giving enterprise customers one coordinated model for Microsoft devices, services, and support.

What Microsoft brings

Surface for Business devices as Copilot+ PCs, running Windows 11 Pro with built-in Secured-core security, and manageable through Windows Autopilot and Microsoft Intune.

What devicenow adds

Global procurement, configuration and zero-touch deployment, delivery, replacement, monthly billing, integrations and end-of-life management.

What your organization gains

A standardized Surface fleet with predictable costs, consistent service and less operational workload for internal IT teams.

Your all-in-one Microsoft
Device as a Service subscription

Choose the right Surface devices for every employee, from office and hybrid workers to mobile teams. We manage everything around them, from the first order to the final return.

Microsoft Surface Laptop
for Business

Microsoft Surface Pro
for Business

Windows 11, Windows Autopilot and Microsoft Intune

Dock

Accesories

Discover our Surface device portfolio

Contact Us

Procurement

We source current Surface for Business devices for your employees, roles and locations without requiring a large upfront hardware purchase. We coordinate portfolio selection, sourcing and standardization across your global organization.

Configuration and zero-touch deployment

We prepare every device to your specifications and enroll it through Windows Autopilot where applicable, working with your Microsoft Intune environment, so devices arrive ready to use and reduce delays during onboarding and rollout projects.

Global Delivery

We manage the logistics and deliver devices safely and on time to your employees’ offices or home addresses within the agreed global service scope.

Next Business Day Swap / Break & Fix

When a covered device malfunctions, we dispatch a replacement device by the next business day under the agreed SLA. This helps employees resume work quickly and reduces the operational burden on local IT teams.

Monthly billing

Receive one transparent monthly price per active device. You pay only for devices in use, making cost control and budgeting easier across countries, departments and cost centers.

End-of-life device management

At the end of the subscription, we coordinate the return process and handle certified data erasure, including the relevant certificates. Devices are then prepared for responsible reuse, repurposing or recycling.

API integration

Seamlessly connects devicenow with your existing procurement or ITSM systems

Order Surface devices directly from the tools your teams already use

Manage incidents, returns and replacements within existing workflows

Exchange SLA status, tracking and delivery information automatically

Avoid parallel processes and unnecessary manual data entry

No additional integration costs

devicenow Lifecycle Portal

One centralized platform to manage the full device lifecycle

Secure access via SSO with customizable roles and permissions

Integrated webshop for fast, controlled device procurement

Automated device registration and lifecycle tracking for better visibility

Simplified incident handling and end-of-life recovery processes

One managed lifecycle,
from Microsoft Surface device selection to return

How it works

Microsoft Technology	devicenow Service Layer	Enterprise Outcome
Surface Laptop and Surface Pro for Business	Role-based device profiles and standardized procurement	The right device for each employee, with fewer unnecessary local variations
Copilot+ PC, AI-ready Surface devices	Persona-based planning and structured refresh cycles	A controlled path toward AI-ready workplace technology
Windows 11 Pro and Secured-core security	Standardized, secure device configuration	A consistent security baseline across the fleet
Windows Autopilot and Microsoft Intune	Zero-touch deployment and enrollment	Faster, consistent setup within your Microsoft environment
A focused Surface portfolio	Coordinated sourcing and delivery across devicenow’s global service footprint	Consistent device standards without fragmented local supplier management
Surface accessories and docks	Complete workplace bundles under one subscription	Simpler ordering and a consistent employee setup
Modern, refreshable Surface devices	Fixed monthly billing per active device	Predictable costs without a large upfront hardware purchase
Manageable Windows endpoints	API integration and the devicenow Lifecycle Portal	Existing workflows remain intact and lifecycle visibility improves
Devices suitable for planned refresh cycles	Managed returns, certified data erasure and certificates	Controlled and responsible end-of-life processes
Microsoft AI Cloud Partner Program membership	One accountable global DaaS provider	Better coordination between hardware selection, lifecycle services and customer requirements

* Exact Microsoft Surface device availability, configurations, and service conditions are agreed by country and customer scope.

Microsoft DaaS, leasing or buying: what is the difference?

Buying Surface devices gives your company ownership, but your teams remain responsible for procurement, deployment, logistics, support, replacement and end-of-life management. Traditional leasing spreads the hardware cost over time, but the operational service scope can remain fragmented.

Microsoft Device as a Service through devicenow combines Surface hardware with the services and systems required to operate a Surface fleet throughout the complete device lifecycle.

Find out more

Faced with fragmented hardware and manual processes, OBI set out to modernize its store IT across Europe. Discover how devicenow enabled a fast, coordinated rollout and brought greater transparency, control, and efficiency to OBI’s retail operations.

"The improvement we've really felt after introducing Device as a Service is a significant increase in efficiency within our IT department. The user orders through the central webshop, receives the package, and the device is already installed. Our support staff now have time to focus on more important tasks."

— Christian Sauer, Head of IT Enterprise Services, Loh Services GmbH & Co. KG

"This is more than just a new IT supplier, it's a long term partnership to gain more standardization and sustainability. We are very proud to provide our colleagues with a new one-stop-shop solution. And now we are able to ship our ready to use devices even to home addresses."

— Stephan Sturzenbecher, Head of Global IT Infrastructure and Operations at Ottobock

"No more waiting, no more software crashes and full concentration on our customers. [...] We have mastered a challenging project together and I am confident that we will also start other projects together in the future."

— André Kotoll, Vice President Retail & Enterprise solutions OBI

How should a CIO choose an Microsoft DaaS provider
for 5,000 employees?

For a fleet across thousands of employees, device price is only one part of the decision. A global Device as a Service provider should demonstrate that it can operate the complete Surface device lifecycle consistently across every required country.

Geographic coverage

Confirm that the provider can procure, deliver, replace and recover Surface devices in all relevant employee locations.

Full lifecycle responsibility

Look beyond device financing. The service should cover procurement, configuration and deployment, logistics, incidents, replacement, billing and end-of-life management.

Microsoft management and security

Confirm the service works with Windows Autopilot and Microsoft Intune, and supports zero-touch deployment for consistent, secure device setup at scale.

Clear global SLAs

Define delivery targets, incident processes, replacement times, local cut-off times and escalation paths before rollout.

Surface portfolio expertise

The provider should translate business roles into standardized Surface device profiles rather than simply offering a product catalogue.

Systems integration

The provider should work within your procurement, ITSM and reporting environment rather than creating a separate manual workflow.

Transparent commercial model

Pricing should clearly show device costs, included services, active-device rules and country-specific conditions

Secure end-of-life controls

Returns, data erasure, certificates and reuse processes should be defined from the beginning of the contract.

OEM relationship and enterprise proof

Assess the provider’s relationship with Microsoft and request customer references from deployments at a comparable scale.

Build your global Microsoft workplace with devicenow

Tell us where your employees work, how many devices you manage and which Surface device profiles you need.

We will design a Device as a Service model covering Surface hardware, lifecycle services, global operations and integration with your existing Microsoft and IT environment.

Frequently asked questions about Microsoft Device as a Service

Microsoft Device as a Service through devicenow is an enterprise subscription combining Surface for Business devices with procurement, configuration, zero-touch deployment, delivery, support, replacement, monthly billing and end-of-life management. The service is provided and managed by devicenow as a member of the Microsoft AI Cloud Partner Program.

Yes. devicenow is a member of the Microsoft AI Cloud Partner Program and sources Surface devices directly.

Surface Laptop for Business, Surface Pro for Business and Surface accessories and docks. Exact models and configurations are agreed per country because availability can vary by market.

Yes. Current Surface for Business devices are Copilot+ PCs running Windows 11 Pro, with on-device AI capabilities and built-in Secured-core security.

Yes. devicenow deploys devices through Windows Autopilot for zero-touch setup where applicable and works with your Microsoft Intune environment, so devices arrive enrolled, configured and ready to use.

No. Windows 365 delivers a cloud-hosted Windows desktop, which is a virtual PC. Microsoft Device as a Service through devicenow provides and manages physical Surface hardware across the full lifecycle. The two can be used together but they are different things.

Yes. devicenow provides Device as a Service across 190+ countries. The exact Surface models, configurations, delivery conditions and included services are agreed for each country because availability can vary by market.

Yes. Within the agreed service scope, devicenow offers Next Business Day Swap for covered device failures. A replacement device is dispatched by the next business day, subject to the agreed SLA, local cut-off times, service coverage and device availability.

Pricing depends on the Surface model, configuration, quantity, country, subscription term, accessories, deployment requirements and service level. devicenow prepares a tailored enterprise proposal with a fixed monthly price per active device.

Yes. However, devicenow provides more than simple rental. The subscription combines Surface devices with procurement, configuration, zero-touch deployment, global delivery, support, replacement, lifecycle visibility, monthly billing and end-of-life services.

Traditional leasing primarily spreads the cost of the hardware over time. Device as a Service also manages the operational lifecycle around each device. DaaS can therefore be more suitable for global enterprises seeking standardization, predictable service, faster replacement and less internal IT administration.

Yes. devicenow is manufacturer-independent. Surface devices can be managed alongside approved Windows devices from other manufacturers, as well as Mac and Android devices, under one contract, one billing model and one lifecycle process.

Yes. devicenow’s Enterprise DaaS model is designed for organizations with 1,000 or more IT seats. Rollout plans are tailored around Surface device profiles, locations, volumes, integrations, deployment requirements and the required migration schedule.

Yes. API integration connects devicenow with existing procurement and ITSM systems so teams can order Surface devices and manage incidents, returns and replacements from their established tools. Alternatively, the complete lifecycle can be managed through the devicenow Lifecycle Portal.

devicenow coordinates the device return, certified data erasure and the relevant certificates. Returned devices are then assessed for responsible reuse, repurposing or recycling.

The result depends on the organization’s current device model, geography, internal workload and deployment scale. A Forrester Consulting study commissioned by devicenow modeled an 89% return on investment and €16.2 million in net present value over three years for a composite global enterprise. The results apply to the devicenow Enterprise DaaS model rather than a specific Surface configuration, and actual results may vary.