Tell us where your employees work, how many devices you manage and which Lenovo device profiles you need.
We will design a Device as a Service model covering Lenovo hardware, lifecycle services, global operations and integration with your existing IT environment.
Lenovo Device as a Service through devicenow is an enterprise subscription combining Lenovo workplace devices with procurement, staging, delivery, support, replacement, monthly billing and end-of-life management. The service is provided and managed by devicenow as a Lenovo 360 partner.
Yes. devicenow is a Lenovo 360 partner. Lenovo 360 is Lenovo’s global partner framework covering its device, infrastructure and services portfolios.
Yes. devicenow provides Device as a Service across 190+ countries. The exact Lenovo models, configurations, delivery conditions and included services are agreed for each country because product and service availability can vary by market.
The service can include Lenovo devices, procurement, stock keeping, staging, global delivery, Next Business Day Swap coordination, monthly billing, returns, certified data erasure and end-of-life management. The lifecycle can be managed through API integration or the devicenow Lifecycle Portal.
Yes. Within the agreed service scope, devicenow offers Next Business Day Swap for covered device failures. A replacement device is dispatched by the next business day, subject to the agreed SLA, local cut-off times, service coverage and device availability.
The employee reports the incident through the agreed support process. When the incident qualifies for Next Business Day Swap, devicenow coordinates and dispatches a replacement device within the agreed SLA. This gives multinational organizations one consistent replacement process rather than requiring employees or local IT teams to identify a new supplier in each country.
Pricing depends on the Lenovo model, configuration, quantity, country, subscription term, accessories, staging requirements and service level. devicenow prepares a tailored enterprise proposal with a fixed monthly price per active device.
Yes. However, devicenow provides more than simple laptop rental. The subscription combines Lenovo devices with procurement, staging, global delivery, support, replacement, lifecycle visibility, monthly billing and end-of-life services.
Traditional leasing primarily spreads the cost of Lenovo hardware over time. Device as a Service also manages the operational lifecycle around each device. DaaS can therefore be more suitable for global enterprises seeking standardization, predictable service, faster replacement and less internal IT administration.
No. This page describes devicenow’s Enterprise Device as a Service model using Lenovo workplace devices. devicenow manages the global subscription, lifecycle services, billing, integrations and operational delivery. Lenovo TruScale is Lenovo’s own as-a-service offering, delivered through Lenovo’s commercial model.
Yes. devicenow’s Enterprise DaaS model is designed for organizations with 1,000 or more IT seats. Rollout plans are tailored around Lenovo device profiles, locations, volumes, integrations, stock requirements and the required migration schedule.
Yes. Lenovo can be your preferred or primary workplace standard while selected devices from other approved manufacturers remain within the same devicenow service model. This supports specialist user requirements without creating separate lifecycle processes, portals or contracts.
Yes. devicenow is manufacturer-independent. Lenovo laptops, desktops, workstations and accessories can be managed alongside approved devices from HP, Dell, Apple or other manufacturers through one contract, one billing model and one lifecycle process.
Yes. API integration connects devicenow with existing procurement and ITSM systems so teams can order Lenovo devices and manage incidents, returns and replacements from their established tools. Alternatively, the complete lifecycle can be managed through the devicenow Lifecycle Portal.
devicenow coordinates the device return, certified data erasure and the relevant certificates. Returned devices are then assessed for responsible reuse, repurposing or recycling.
The result depends on the organization’s current device model, geography, internal workload and deployment scale. A Forrester Consulting study commissioned by devicenow modeled an 89% return on investment and €16.2 million in net present value over three years for a composite global enterprise. The results apply to the devicenow Enterprise DaaS model rather than a specific Lenovo configuration, and actual results may vary.
