| Dell Technology | devicenow Service Layer | Enterprise Outcome |
|---|---|---|
| Dell Pro laptops, desktops and mobile workstations | Role-based portfolio design and standardized procurement, plus stock keeping, staging and pre-provisioning | The right device for each role, ready to use on day one - fewer local variations and less manual work for internal IT |
| Dell AI PC options (NPU-ready) | Persona-based planning and structured refresh cycles | A controlled path toward AI-ready workplace technology |
| Dell monitors, docks and accessories | Complete workplace bundles under one subscription | Simpler ordering and a consistent employee setup |
| Global availability of the Dell commercial portfolio | Coordinated sourcing and delivery across devicenow's global service footprint | Consistent device standards without fragmented local supplier management |
| Dell ProSupport and warranty coverage | Next Business Day Swap and Break & Fix coordination | Less downtime when an employee device fails |
| Dell hardware in a subscription model | Fixed monthly billing per active device | Predictable costs without a large upfront hardware purchase |
| Manageable enterprise endpoints (Intel vPro, Autopilot-ready) | API integration and the devicenow Lifecycle Portal | Existing workflows remain intact and lifecycle visibility improves |
| Dell Technologies Platinum Partner relationship | One accountable global DaaS provider, including managed returns, secure data erasure and certificates | Single point of accountability from device selection through end-of-life |
Tell us where your employees work, how many devices you manage and which Dell device profiles you need.
We will design a Device as a Service model covering Dell hardware, lifecycle services, global operations and integration with your existing IT environment.
Dell Device as a Service through devicenow is an enterprise subscription combining Dell workplace devices with procurement, staging, delivery, support, replacement, monthly billing and end-of-life management.
The service is provided and managed by devicenow as a Dell Technologies Platinum Partner.
Yes. devicenow holds Platinum status in the Dell Technologies Partner Program.
This confirms an established partner relationship with Dell Technologies and supports access to Dell portfolio resources, partner enablement and collaborative sales tools.
Platinum is an attained tier within the Dell Technologies Partner Program. Dell Technologies awards tier logos based on partners meeting the applicable program requirements within their program track.
For customers, the status confirms that devicenow has an established and formally recognized relationship with Dell Technologies.
Yes. devicenow provides Device as a Service across 190+ countries.
The exact Dell models, configurations, delivery conditions and included services are agreed for each country because product and service availability can vary by market.
The service can include Dell devices, procurement, stock keeping, staging, pre-provisioning, global delivery, Next Business Day Swap, Break & Fix coordination, monthly billing, returns, secure data erasure and end-of-life management.
The lifecycle can be managed through API integration or the devicenow Lifecycle Portal.
Yes. Within the agreed service scope, devicenow offers Next Business Day Swap for covered device failures.
A replacement device is dispatched by the next business day, subject to the agreed SLA, local cut-off times, service coverage and device availability.
The employee reports the incident through the agreed support process. When the incident qualifies for Next Business Day Swap, devicenow coordinates and dispatches a replacement device within the agreed SLA.
This gives multinational organizations one consistent replacement process rather than requiring employees or local IT teams to identify a new supplier in each country.
Pricing depends on the Dell model, configuration, quantity, country, subscription term, accessories, staging requirements and service level.
devicenow prepares a tailored enterprise proposal with a fixed monthly price per active device.
Yes. However, devicenow provides more than simple laptop rental.
The subscription combines Dell devices with procurement, staging, global delivery, support, replacement, lifecycle visibility, monthly billing and end-of-life services.
Traditional leasing primarily spreads the cost of Dell hardware over time. Device as a Service also manages the operational lifecycle around each device.
DaaS can therefore be more suitable for global enterprises seeking standardization, predictable service, faster replacement and less internal IT administration.
No. This page describes devicenow’s Enterprise Device as a Service model using Dell workplace devices.
devicenow manages the global subscription, lifecycle services, billing, integrations and operational delivery. Dell APEX PC as a Service is Dell Technologies’ own PCaaS offering, combining Dell hardware and lifecycle solutions through Dell’s commercial model.
Yes. devicenow’s Enterprise DaaS model is designed for organizations with 1,000 or more IT seats.
Rollout plans are tailored around Dell device profiles, locations, volumes, integrations, stock requirements and the required migration schedule.
Yes. Dell can be your preferred or primary workplace standard while selected devices from other approved manufacturers remain within the same devicenow service model.
This supports specialist user requirements without creating separate lifecycle processes, portals or contracts.
Yes. devicenow is manufacturer-independent.
Dell laptops, desktops, workstations and accessories can be managed alongside approved devices from HP, Lenovo, Apple or other manufacturers through one contract, one billing model and one lifecycle process.
Yes. API integration connects devicenow with existing procurement and ITSM systems so teams can order Dell devices and manage incidents, returns and replacements from their established tools.
Alternatively, the complete lifecycle can be managed through the devicenow Lifecycle Portal.
devicenow coordinates the device return, secure data erasure and the relevant certificates.
Returned devices are then assessed for responsible reuse, repurposing or recycling.
The result depends on the organization’s current device model, geography, internal workload and deployment scale.
A Forrester Consulting study commissioned by devicenow modeled an 89% return on investment and €16.2 million in net present value over three years for a composite global enterprise. The results apply to the devicenow Enterprise DaaS model rather than a specific Dell configuration, and actual results may vary.
