| HP Technology | devicenow Service Layer | Enterprise Outcome |
|---|---|---|
| Business laptops, desktops and workstations | Role-based portfolio design and standardized procurement | The right device for each employee, with fewer local variations |
| Business-ready workplace hardware | Stock keeping, staging and pre-provisioning | Faster onboarding and less manual IT effort |
| A broad HP device portfolio | Coordinated sourcing and delivery across devicenow’s global service footprint | Consistent standards without fragmented local vendor management |
| Devices for different roles and workloads | Next Business Day Swap and Break & Fix coordination | Less downtime when an employee device fails |
| Modern, refreshable workplace devices | Fixed monthly billing per active device | Predictable costs without a large upfront hardware purchase |
| Manageable enterprise endpoints | API integration and the devicenow Lifecycle Portal | Existing workflows remain intact and lifecycle visibility improves |
| Devices ready for planned refresh cycles | Managed returns, secure data erasure and certificates | Controlled and responsible end-of-life processes |
| HP Amplify Power partner relationship | One accountable global DaaS provider | Better coordination between hardware, services and customer requirements |
Tell us where your employees work, how many devices you manage and which HP device profiles you need. We will design a Device as a Service model covering hardware, lifecycle services, global operations and integration with your existing IT environment.
HP Device as a Service through devicenow is an enterprise subscription combining HP workplace devices with procurement, staging, delivery, support, replacement, monthly billing and end-of-life management. The service is provided and managed by devicenow as an HP Amplify Power Partner.
Yes. devicenow is an HP Amplify Power Partner. HP describes Power as the collaboration-focused track within its Amplify partner program, with additional partner enablement and growth resources.
devicenow provides Device as a Service across 190+ countries. The exact HP models, local delivery conditions and included services are agreed for each country because device availability can vary by market.
The service can include HP devices, procurement, stock keeping, staging, pre-provisioning, delivery, Next Business Day Swap, break and fix coordination, monthly billing, returns, secure data erasure and end-of-life management. It can be managed through API integration or the devicenow Lifecycle Portal.
Yes. Within the agreed service scope, devicenow offers Next Business Day Swap for covered device failures. A replacement is dispatched by the next business day, subject to the agreed SLA, local cut-off times and availability.
Pricing depends on the HP model, configuration, quantity, country, subscription term, accessories, staging requirements and service level. devicenow prepares a tailored enterprise proposal with a fixed monthly price per active device.
Yes. However, devicenow provides more than simple equipment rental. The subscription combines HP devices with procurement, delivery, support, replacement, lifecycle visibility and end-of-life services.
Traditional leasing primarily spreads the hardware cost. Device as a Service also covers the operational lifecycle around the device. DaaS is therefore often more suitable for global enterprises seeking standardization, faster replacement, predictable service and reduced internal IT workload.
Yes. devicenow’s Enterprise DaaS model is designed for organizations with 1,000 or more IT seats. Rollout plans are tailored around device profiles, locations, volumes, integrations and the required migration schedule.
Yes. HP can be your preferred or primary workplace standard while selected devices from other approved manufacturers remain within the same devicenow service model. This supports specialized user needs without creating separate lifecycle processes or contracts.
Yes. API integration connects devicenow with existing procurement and ITSM systems so teams can order devices and manage incidents, returns and replacements from their established tools. Alternatively, the complete lifecycle can be managed through the devicenow Lifecycle Portal.
devicenow coordinates the device return, secure data erasure and the relevant certificates. Devices are then assessed for responsible reuse, repurposing or recycling.
The result depends on the organization’s current device model, geography, internal workload and deployment scale. A Forrester Consulting study commissioned by devicenow modeled an 89% return on investment and €16.2 million in net present value over three years for a composite global enterprise. Actual results may vary.
