Apple
Device as a Service

Equip your workforce with Mac, iPhone, and iPad through one managed global subscription.

Get a Apple DaaS proposal

190+
 countries

Built for 1,000+
IT seats

One global
contract

What is Apple Device as a Service through devicenow?

Apple Device as a Service through devicenow is an enterprise subscription that combines Mac, iPhone and iPad with procurement, configuration, zero-touch enrollment, global delivery, support, replacement, predictable monthly billing and end-of-life management.

devicenow manages the complete device lifecycle through one contract, one global service model and either API integration or the devicenow Lifecycle Portal.

Apple technology,
backed by devicenow’s global service model

devicenow is vendor-independent and delivers Apple devices as part of its Device as a Service. We source Apple hardware through authorized channels and combine it with devicenow’s global lifecycle capabilities, giving enterprise customers one coordinated model for Apple devices, services and support.

What Apple brings

A broad portfolio of Mac, iPhone and iPad devices, with Apple Business Manager for zero-touch enrollment and AppleCare coverage options.

What devicenow adds

Global procurement, configuration and zero-touch enrolment, delivery, replacement, monthly billing, integrations and end-of-life management.

What your organization gains

A standardized Apple fleet with predictable costs, consistent service and less operational workload for internal IT teams.

Your all-in-one Apple
Device as a Service subscription

Choose the right Apple devices for every employee, from office and hybrid workers to mobile and field teams. We manage everything around them, from the first order to the final return.

Mac laptops

Mac desktops

iPhone

iPad

Apple

Apple Business Manager

Apple Zero-touch Deployement

Discover our Apple device portfolio

Contact Us

Procurement

We source modern Apple devices for your employees, roles and locations through authorized channels, without requiring a large upfront hardware purchase. We coordinate portfolio selection, sourcing and standardization across your global organization.

Configuration and zero-touch enrolment

We prepare every device to your specifications and enroll it through Apple Business Manager and Automated Device Enrollment where applicable, so devices arrive ready to use and reduce delays during onboarding and rollout projects.

Global Delivery

We manage the logistics and deliver devices safely and on time to your employees’ offices or home addresses within the agreed global service scope.

Next Business Day Swap / Break & Fix

When a covered device malfunctions, we dispatch a replacement device by the next business day under the agreed SLA. This keeps mobile workers productive and reduces the operational burden on local IT teams.

Monthly billing

Receive one transparent monthly price per active device. You pay only for devices in use, making cost control and budgeting easier across countries, departments and cost centers.

End-of-life device management

At the end of the subscription, we coordinate the return process and handle certified data erasure, including the relevant certificates. Devices are then prepared for responsible reuse, repurposing or recycling.

API integration

Seamlessly connects devicenow with your existing procurement or ITSM systems

Order Apple devices directly from the tools your teams already use

Manage incidents, returns and replacements within existing workflows

Exchange SLA status, tracking and delivery information automatically

Avoid parallel processes and unnecessary manual data entry

No additional integration costs

devicenow Lifecycle Portal

One centralized platform to manage the full device lifecycle

Secure access via SSO with customizable roles and permissions

Integrated webshop for fast, controlled device procurement

Automated device registration and lifecycle tracking for better visibility

Simplified incident handling and end-of-life recovery processes

One managed lifecycle,
from Apple device selection to return

How it works

Apple Technology	devicenow Service Layer	Enterprise Outcome
Mac, iPhone and iPad on Apple silicon	Role-based device profiles and standardized procurement	The right device for each employee, with fewer unnecessary local variations
Apple Business Manager and zero-touch enrollment	Configuration and enrollment at scale	Faster, consistent and secure device setup
AppleCare coverage options	Coordinated support and Next Business Day Swap	Less downtime when an employee device fails
A broad Apple portfolio	Coordinated global sourcing and delivery through authorized channels	Consistent device standards without fragmented local supplier management
Accessories and displays	Complete workplace bundles under one subscription	Simpler ordering and a consistent employee setup
Modern, refreshable Apple devices	Fixed monthly billing per active device	Predictable costs without a large upfront hardware purchase
Manageable Apple endpoints	API integration and the devicenow Lifecycle Portal	Existing workflows remain intact and lifecycle visibility improves
Devices suitable for planned refresh cycles	Managed returns, certified data erasure and certificates	Controlled and responsible end-of-life processes
Vendor-independent sourcing	One accountable global DaaS provider	Better coordination between hardware selection, lifecycle services and customer requirements

* Exact Apple device availability, configurations, and service conditions are agreed by country and customer scope.

Apple DaaS, leasing or buying: what is the difference?

Buying Apple devices gives your company ownership, but your teams remain responsible for procurement, enrollment, logistics, support, replacement and end-of-life management. Traditional leasing spreads the hardware cost over time, but the operational service scope can remain fragmented.

Apple Device as a Service through devicenow combines Apple hardware with the services and systems required to operate an Apple fleet throughout the complete device lifecycle.

Find out more

PHOENIX standardized its endpoint environment across Europe with Device as a Service. Learn how the company reduced complexity, improved security, and streamlined IT operations at scale.

"The improvement we've really felt after introducing Device as a Service is a significant increase in efficiency within our IT department. The user orders through the central webshop, receives the package, and the device is already installed. Our support staff now have time to focus on more important tasks."

— Christian Sauer, Head of IT Enterprise Services, Loh Services GmbH & Co. KG

"With devicenow, we found an ideal partner delivering attractive devices for a competitive price."

— Gerald Stoll, Head of Digital Workplace & Collaboration, PHEONIX Group

"No more waiting, no more software crashes and full concentration on our customers. [...] We have mastered a challenging project together and I am confident that we will also start other projects together in the future."

— André Kotoll, Vice President Retail & Enterprise solutions OBI

How should a CIO choose an Apple DaaS provider
for 5,000 employees?

For a fleet across thousands of employees, device price is only one part of the decision. A global Device as a Service provider should demonstrate that it can operate the complete Apple device lifecycle consistently across every required country.

Geographic coverage

Confirm that the provider can procure, deliver, replace and recover Apple devices in all relevant employee locations.

Full lifecycle responsibility

Look beyond device financing. The service should cover procurement, configuration and enrollment, logistics, incidents, replacement, billing and end-of-life management.

Apple management and security

Confirm the service works with Apple Business Manager and your MDM, and supports zero-touch enrollment for consistent, secure device setup at scale.

Clear global SLAs

Define delivery targets, incident processes, replacement times, local cut-off times and escalation paths before rollout.

Apple portfolio expertise

The provider should translate business roles into standardized Apple device profiles rather than simply offering a product catalogue.

Systems integration

The provider should work within your procurement, ITSM and reporting environment rather than creating a separate manual workflow.

Transparent commercial model

Pricing should clearly show device costs, included services, active-device rules and country-specific conditions

Secure end-of-life controls

Returns, data erasure, certificates and reuse processes should be defined from the beginning of the contract.

Sourcing and enterprise proof

Confirm the provider sources Apple hardware through authorized channels and request customer references from deployments at a comparable scale.

Build your global Apple workplace with devicenow

Tell us where your employees work, how many devices you manage and which Apple device profiles you need.

We will design a Device as a Service model covering Apple hardware, lifecycle services, global operations and integration with your existing IT environment.

Frequently asked questions about Apple Device as a Service

Apple Device as a Service through devicenow is an enterprise subscription combining Mac, iPhone and iPad with procurement, configuration, zero-touch enrollment, delivery, support, replacement, monthly billing and end-of-life management. devicenow provides and manages the service.

Yes. devicenow is vendor-independent and sources Apple hardware through authorized channels, then manages it across the full lifecycle under one contract.

Mac laptops (MacBook Air and MacBook Pro), Mac desktops (iMac, Mac mini and Mac Studio), iPhone and iPad (iPad, iPad Air, iPad Pro and iPad mini). Exact models are agreed per country because availability varies by market.

Yes. devicenow provides Device as a Service across 190+ countries. The exact Apple models, configurations, delivery conditions and included services are agreed for each country because availability can vary by market.

Yes. devicenow enrolls devices through Apple Business Manager and Automated Device Enrollment where applicable, and works with your MDM so devices arrive assigned, configured and ready to use.

AppleCare coverage options can be included within the agreed service scope. The exact coverage is confirmed as part of your proposal.

Yes. Within the agreed service scope, devicenow offers Next Business Day Swap for covered device failures. A replacement device is dispatched by the next business day, subject to the agreed SLA, local cut-off times, service coverage and device availability.

Pricing depends on the Apple model, configuration, quantity, country, subscription term, accessories, enrollment requirements and service level. devicenow prepares a tailored enterprise proposal with a fixed monthly price per active device.

Traditional leasing primarily spreads the cost of the hardware over time. Device as a Service also manages the operational lifecycle around each device. DaaS can therefore be more suitable for global enterprises seeking standardization, predictable service, faster replacement and less internal IT administration.

Yes. devicenow is manufacturer-independent. Apple devices can be managed alongside approved Windows and Android devices under one contract, one billing model and one lifecycle process.

Yes. devicenow’s Enterprise DaaS model is designed for organizations with 1,000 or more IT seats. Rollout plans are tailored around Apple device profiles, locations, volumes, integrations, enrollment requirements and the required migration schedule

Yes. API integration connects devicenow with existing procurement and ITSM systems so teams can order Apple devices and manage incidents, returns and replacements from their established tools. Alternatively, the complete lifecycle can be managed through the devicenow Lifecycle Portal.

devicenow coordinates the device return, certified data erasure and the relevant certificates. Returned devices are then assessed for responsible reuse, repurposing or recycling.

The result depends on the organization’s current device model, geography, internal workload and deployment scale. A Forrester Consulting study commissioned by devicenow modeled an 89% return on investment and €16.2 million in net present value over three years for a composite global enterprise. The results apply to the devicenow Enterprise DaaS model rather than a specific Apple configuration, and actual results may vary.

Yes. API integration connects devicenow with existing procurement and ITSM systems so teams can order Samsung devices and manage incidents, returns and replacements from their established tools. Alternatively, the complete lifecycle can be managed through the devicenow Lifecycle Portal.

devicenow coordinates the device return, certified data erasure and the relevant certificates. Returned devices are then assessed for responsible reuse, repurposing or recycling.

The result depends on the organization’s current device model, geography, internal workload and deployment scale. A Forrester Consulting study commissioned by devicenow modeled an 89% return on investment and €16.2 million in net present value over three years for a composite global enterprise. The results apply to the devicenow Enterprise DaaS model rather than a specific Samsung configuration, and actual results may vary.