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The main alternative to manufacturer programs such as HP DaaS and Lenovo TruScale is a vendor-independent Device as a Service (DaaS) provider: one contract that covers devices from all major brands instead of one manufacturer’s portfolio. For enterprises that run mixed fleets or want to keep brand choice open at every refresh, that structural difference, not the service quality of any single program, is the deciding factor.
Manufacturer DaaS programs such as HP DaaS, Lenovo TruScale, and Dell APEX bundle the manufacturer’s own hardware with services and a monthly price. For an organization standardized on a single brand, that is a coherent model: one manufacturer, one program, one device portfolio.
The structural boundary is the portfolio itself. A manufacturer program covers that manufacturer’s devices. Smartphones from another brand, workstations from a third, or a future decision to switch laptop brands sit outside the program by design, not by shortcoming.
A manufacturer program fits when three things are true: your fleet is standardized on that brand, you intend to keep it that way across refresh cycles, and your device needs stay within that manufacturer’s portfolio. Many enterprises meet all three conditions, and for them an OEM program is a reasonable choice.
The evaluation changes when any of the three fails. Mixed fleets, multi-category needs (laptops, smartphones, tablets from different brands), or the wish to re-tender hardware at each refresh all point toward a vendor-independent setup.
Three things change with a vendor-independent provider:
devicenow provides devices from all major brands with direct manufacturer partnerships including Dell, HP, Lenovo, Microsoft, Samsung, and Google. These partnerships matter for the alternative question: choosing a vendor-independent provider does not mean leaving the manufacturers, it means contracting the fleet one level above them. Dell named devicenow a top partner in Germany in 2024.
Run both options through the same criteria: country coverage under one contract, brands available per device category, replacement SLA per market, and which lifecycle stages are included from staging to End-of-Life processing with data erasure. The full evaluation framework is in our article: How to Choose a Device as a Service Provider.
Manufacturer programs and vendor-independent Device as a Service providers solve related problems in different ways. An OEM program bundles one manufacturer’s hardware with services under one price. A multi-vendor DaaS contract consolidates all major brands under one operating model, with brand choice open at every refresh. Neither model is universally better; the deciding factor is whether your fleet stays within one brand’s portfolio or spans several. For enterprises running mixed fleets across categories, that structural difference is what the evaluation comes down to.
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The structural alternative is a vendor-independent Device as a Service provider covering all major brands, HP included, under one contract. devicenow sources HP devices through a direct manufacturer partnership, alongside Dell, Lenovo, Microsoft, Samsung, and Google, across 190+ countries.
The same model applies: a multi-vendor DaaS contract that includes Lenovo hardware without limiting the fleet to it. Brand choice per device category stays open at every refresh cycle.
Yes. That is the defining feature of vendor-independent DaaS: laptops, smartphones, tablets, and workstations from different manufacturers, one contract, one price structure, one point of accountability.
There is no general rule; pricing depends on device mix, service scope, and volume in both models. The comparison that matters is total cost across the fleet, including the parallel contracts and vendor management a single-brand setup requires once the fleet is mixed.
Yes. devicenow has direct manufacturer partnerships with HP and Lenovo, as well as Dell, Microsoft, Samsung, and Google, and provides Apple devices through resellers.
