ARTICLE

Why User Experience Is the New Key Metric in IT Success

Reading time: min

January 22, 2025

Ever had one of those mornings where nothing seems to work? Your laptop won’t turn on, the Wi-Fi drops during an important call, and you waste half the day troubleshooting instead of doing your job. Frustrating, right? Now think about how much better your day would be if everything just worked—the way it’s supposed to.

This is why user experience matters more than ever. It’s not just about convenience; it’s about creating a workplace where technology supports employees, not holds them back. And the companies that get this right? They’re the ones setting themselves up for success.

The Growing Importance of User Experience in IT

User experience in IT refers to how effectively and pleasantly employees interact with their technological resources, from laptops and mobile devices to software and support systems. A positive user experience leads to:

  • Higher Productivity: When employees have reliable devices and intuitive tools, they can focus on their tasks without unnecessary delays or troubleshooting.
  • Improved Employee Satisfaction: Happy employees are more likely to stay with a company, and a smooth IT experience significantly contributes to their job satisfaction.
  • Reduced Downtime: Proactive IT strategies that anticipate and resolve issues before they disrupt workflows are key to maintaining efficiency.
  • Enhanced Collaboration: Seamless technology enables employees to work together effectively, no matter where they are located.

Despite these benefits, achieving an optimal user experience in IT environments is no small feat. Many companies struggle with outdated devices, inconsistent support, and the growing demands of hybrid work models.

Challenges in Delivering an Exceptional User Experience

Several factors can undermine user experience in workplace IT environments. Outdated hardware, for instance, often leads to performance issues that result in frustration and delays. Reactive IT support, where problems are addressed only after they arise, can cause prolonged downtime and dissatisfaction among employees. Additionally, managing a diverse fleet of devices across multiple locations can strain IT teams, leaving gaps in support. Lastly, employees expect secure technology that doesn’t compromise their productivity with overly complex processes

How Device-as-a-Service (DaaS) Transforms the User Experience

Device-as-a-Service (DaaS) offers a solution to these challenges by rethinking how companies procure, manage, and retire workplace devices. DaaS is a subscription-based model that bundles hardware, software, and support services into a single, scalable package. Here’s how DaaS elevates user experience:

Access to the Latest Technology: With DaaS, employees always have access to modern, high-performance devices tailored to their roles. This eliminates the frustration of dealing with outdated hardware.

Proactive Maintenance and Support: DaaS providers monitor device health and performance, addressing potential issues before they disrupt workflows. This proactive approach reduces downtime and keeps employees productive.

Seamless Onboarding and Offboarding: DaaS simplifies device provisioning for new hires and ensures smooth transitions when employees leave. This streamlines IT processes and creates a positive first impression for new employees.

Enhanced Security Measures: Built-in security features, regular updates, and centralized management protect devices from threats without complicating the user experience. Employees can work confidently, knowing their data is secure.

Why devicenow’s DaaS Stands Out

Devicenow’s DaaS solution is crafted with one goal in mind: making workplace IT stress-free for employees and businesses alike. By focusing on seamless technology and tailored support, we ensure your teams stay productive and happy, no matter where they work. Here’s why devicenow is the preferred choice:

  • Customizable Solutions: devicenow works closely with businesses to tailor device configurations and support packages to their specific requirements, ensuring optimal performance for every employee.
  • Global Reach with Local Support: With operations in over 190 countries, devicenow offers consistent service quality, no matter where employees are located.
  • Sustainability Focus: devicenow supports environmentally responsible practices by optimizing device lifecycles and facilitating proper recycling and refurbishment.
  • Cost Efficiency: By bundling hardware, software, and support into a single predictable fee, devicenow helps businesses manage IT budgets more effectively.

Conclusion

In an era where user experience defines workplace success, businesses must prioritize seamless, reliable IT interactions for their employees. By embracing strategies like proactive device management and adopting DaaS solutions like devicenow’s, companies can enhance productivity, satisfaction, and security while simplifying their IT operations. A commitment to superior user experience isn’t just an investment in technology—it’s an investment in people.

Peripherals
MacOS Docking Station
Windows Docking Station
Mouse and Keyboard
Headset Cabled
Headset Bluetooth incl. ANC
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Work stations
Win Performance (CAD Workstation)
CPU: i7
RAM: 32
Capacity: 1 TB
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Desktops
Win Standard
CPU: i5
RAM: 16
Capacity: 512 GB
Win Performance
CPU: i7
RAM: 32
Capacity: 512 GB
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Monitors
24'' Monitor
27'' Monitor
24'' Monitor (USB-C)
27'' Monitor (USB-C)
34'' Monitor (USB-C)
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Tablets
iOS Standard (iPad 10.9)
Capacity: 64 GB
iOS Performance (iPad Pro 11)
Capacity: 256 GB
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Smartphones
iOS Entry (iPhone SE3)
Capacity: 64 GB
iOS Standard (iPhone 16)
Capacity: 128 GB
iOS Performance (iPhone 16 Pro)
Capacity: 256 GB
Headset iOS (AirPods Pro 2)
Android Standard (Samsung A55)
Capacity: 128 GB
Android Performance (Samsung S24)
Capacity: 128 GB
Headset Android (Galaxy Buds Pro 2 Wireless)
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Laptops
MacOS Entry
Screen: 13''
CPU: M3
RAM: 16
Capacity: 256 GB
MacOS Standard
Screen: 14''
CPU: M3
RAM: 16
Capacity: 512 GB
MacOS Performance
Screen: 14''
CPU: M3 Pro
RAM: 36
Capacity: 1 TB
Win Standard
Screen: 14''
CPU: u5
RAM: 16
Capacity: 512 GB
Win Performance
Screen: 15''
CPU: u7
RAM: 32
Capacity: 512 GB
Win Standard (Convertible)
Screen: 13'' - 14''
CPU: u5
RAM: 16
Capacity: 256 GB
Win Performance (Convertible)
Screen: 13'' - 14''
CPU: u7
RAM: 32
Capacity: 512 GB
Win Performance (CAD Workstation)
Screen: 16''
CPU: i7
RAM: 32
Capacity: 1 TB
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