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The Total Economic Impact™ of devicenow Enterprise DaaS

Understand the business impact of adopting our DaaS – cut IT costs, simplify device operations, and boost productivity with a subscription model.
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Discover what the experts are saying about devicenow.

devicenow commissioned Forrester Consulting to conduct a Total Economic Impact™ study examining the potential return on investment enterprises may realize by adopting devicenow Enterprise Device as a Service. The study aggregates insights from multiple customer interviews into a single composite organization representing global enterprises. Here’s what Forrester found.
€16.2M
net present value (NPV)
€27.1M
in avoided hardware and logistics costs
6.5h
of IT time saved per device PCs and monitors

*Source:

Forrester Total Economic Impact™ study commissioned by devicenow, January 2026. Results are based on a composite organization and may vary.
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"Switching to devicenow freed up our capacity to focus on local business needs and requirements."

— Interviewee, Forrester Total Economic Impact™ study

“We wanted to reduce capex, especially spikes in hardware spend.” 

— Interviewee, Forrester Total Economic Impact™ study

“Employees are much happier with the new workflow and process to get a laptop.”

— Interviewee, Forrester Total Economic Impact™ study

This analysis is essential reading for:

  • CIOs and CTOs
  • IT Operations Leaders
  • Procurement and Finance Leads
  • Enterprise Architects
  • Global Workplace Strategy Teams

Executive Summary — What You’ll Learn

Cost predictability & avoidance

Discover how shifting to DaaS avoids upfront CapEx and stabilizes recurring device costs.

IT Operational Efficiency

See quantified reductions in device provisioning, support workload, and lifecycle management effort.

Business 
Productivity Gains

Learn how DaaS reduces downtime and accelerates employee onboarding.

Lifecycle and Sustainability Benefits

Understand how optimized asset utilization and end-of-life handling support sustainability goals.

Download the full report

Get the Total Economic Impact™ study and learn about the cost savings and business benefits of devicenow DaaS

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Peripherals
MacOS Docking Station
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Windows Docking Station
Mouse and Keyboard
Headset Cabled
Headset Bluetooth incl. ANC
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Work stations
Windows logotype
Win Performance (CAD Workstation)
CPU: i7
RAM: 32
Capacity: 1 TB
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Desktops
Windows logotype
Win Standard
CPU: i5
RAM: 16
Capacity: 512 GB
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Win Performance
CPU: i7
RAM: 32
Capacity: 512 GB
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Monitors
24'' Monitor
27'' Monitor
24'' Monitor (USB-C)
27'' Monitor (USB-C)
34'' Monitor (USB-C)
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Tablets
iOS Standard (iPad 10.9)
Capacity: 64 GB
iOS Performance (iPad Pro 11)
Capacity: 256 GB
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Smartphones
iOS Entry (iPhone SE3)
Capacity: 64 GB
iOS Standard (iPhone 16)
Capacity: 128 GB
iOS Performance (iPhone 16 Pro)
Capacity: 256 GB
Headset iOS (AirPods Pro 2)
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Android Standard (Samsung A55)
Capacity: 128 GB
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Android Performance (Samsung S24)
Capacity: 128 GB
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Headset Android (Galaxy Buds Pro 2 Wireless)
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Laptops
MacOS Entry
Screen: 13''
CPU: M3
RAM: 16
Capacity: 256 GB
MacOS Standard
Screen: 14''
CPU: M3
RAM: 16
Capacity: 512 GB
MacOS Performance
Screen: 14''
CPU: M3 Pro
RAM: 36
Capacity: 1 TB
Win Standard
Screen: 14''
CPU: u5
RAM: 16
Capacity: 512 GB
Win Performance
Screen: 15''
CPU: u7
RAM: 32
Capacity: 512 GB
Win Standard (Convertible)
Screen: 13'' - 14''
CPU: u5
RAM: 16
Capacity: 256 GB
Win Performance (Convertible)
Screen: 13'' - 14''
CPU: u7
RAM: 32
Capacity: 512 GB
Win Performance (CAD Workstation)
Screen: 16''
CPU: i7
RAM: 32
Capacity: 1 TB
Begin your journey with DaaS with our Essential IT Subscription.
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