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Welcome to Expert Talks – the podcast where innovation meets insight. Brought to you by devicenow, this series features thought leaders, industry pioneers, and trusted partners from the world of enterprise IT, device lifecycle management, and digital transformation. Whether you’re a tech decision-maker, partner, or digital innovation enthusiast, Expert Talks offers fresh perspectives and real-world expertise. Episodes are in German or English – whichever brings the story to life.
Your colleague spills coffee on their keyboard at 8 AM. How long until they’re back up and running? In many organizations, the honest answer is: way too long. A ticket, maybe an approval chain, someone from IT physically digging through a cabinet. For a keyboard.
Most IT leaders know this is broken. They want to give employees more independence – but the moment you open things up, questions around cost control, security, asset tracking, and compliance follow immediately. Suddenly, “just let people help themselves” gets a lot more complicated.
This episode explores exactly that tension. How do you design for autonomy without designing yourself into a mess? Where does self-service genuinely create value – and where does it still need a human in the loop? Our guests discuss what good governance actually looks like when it’s built into the system rather than bolted on top, why IT teams need to shift from gatekeepers to experience designers, and what a smart first step looks like for organizations ready to rethink how employees access the tools they need.
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Three experienced voices from the field bring their perspectives to this episode:
Christin Wehrstedt VP Global Expansion & Strategic Partnerships at devicenow and host of the Expert Talks series. Christin is responsible for the global expansion and strategic partnerships of devicenow.
Melanie Müller Chief Executive Officer at cora. As CEO, Melanie combines a hands-on mentality with strategic vision, turning ideas into reality and bringing the right people, roles, and challenges together at the right time. Under her leadership, cora is redefining IT support with a smart locker and vending machine solution that enables employees worldwide to access hardware anytime through self-service – with a clear goal: to make cora a standard feature of leading companies worldwide.
Shayne Harris VP International Sales at devicenow. Shayne brings over 10 years of experience in leading high-performing teams across the Asia Pacific region and globally. In his previous role at Lenovo, he was instrumental in the expansion of Device and Technology as a Service solutions. Now overseeing the expansion into Europe, the US, and AP regions, Shayne is passionate about building, leading, and coaching teams focused on the as-a-service market. With the rapid pace of technological change, he is dedicated to helping customers transform their workplaces to enhance employee productivity and collaboration.
