Reading time: min
Organizations need to embrace agile and efficient strategies to fulfill their operational requirements in today’s fast-changing technological landscape. Loh Services GmbH & Co. KG has acknowledged the necessity of modernizing its IT provisioning framework. By collaborating with devicenow, Loh Services GmbH & Co. KG has successfully transitioned to a Device as a Service (DaaS) model, effectively addressing key operational challenges while improving efficiency and cost management.
Loh Services GmbH & Co. KG, based in Germany, specializes in developing and implementing innovative solutions for various industries. The company provides consulting, project management, and technical support, all tailored to client needs, with a strong focus on customer satisfaction. Committed to sustainability, Loh Services GmbH & Co. KG integrates eco-friendly practices into its operations. It aims to maintain a competitive edge and build long-term partnerships across different sectors through continuous improvement and adaptation to market trends.
The IT department at Loh Services GmbH & Co. KG spearheaded the initiative to adopt a new operational model, creating a Future Mode of Operation focused on developing a globally available, scalable, and unified IT delivery approach. Their primary objective was to shift from outright device purchases to a comprehensive device lifecycle strategy.
Before partnering with devicenow, Loh Services GmbH & Co. KG faced several challenges, including:
These challenges demanded significant IT resources, hindering operational efficiency and straining departmental capabilities.
When choosing devicenow, several key factors played a significant role in Loh Services GmbH & Co. KG ‘ decision:
Loh Services GmbH & Co. KG became an early adopter of devicenow in February 2023, starting with an initial Proof of Concept (POC) order for 38 devices. This was followed by a substantial shipment of 1,000 devices in mid-February 2023 and an additional 637 devices in March 2023. Since then, Loh Services GmbH & Co. KG has placed continuous orders for approximately 700 devices monthly, accumulating a total of 16,000 subscribed devices.
Since implementing devicenow, Loh Services GmbH & Co. KG has benefited from a standardized global hardware provisioning process and improved lifecycle management. The DaaS model has simplified procurement and optimized resource allocation, enhancing operational efficiency.
The transition to devicenow’s DaaS model has profoundly influenced Loh Services GmbH & Co. KG ’ operations. By consolidating procurement processes and achieving a standardized approach to hardware security, the organization has realized significant improvements in both employee productivity and customer satisfaction. Employees now enjoy timely access to essential tools, while the streamlined provisioning process reduces the administrative workload on the IT department.
Looking ahead, Loh Services GmbH & Co. KG envisions continuing its partnership with devicenow as the go-to solution for IT provisioning and device management.
