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In the rapidly evolving field of healthcare technology, efficient operations and adaptable solutions are essential. Ottobock, a med-tech leader with over a century of innovation, sought a transformative approach to its hardware provisioning. By partnering with devicenow, Ottobock adopted a Device as a Service (DaaS) model that streamlined its global operations and improved workplace efficiency.
Ottobock SE & Co. KGaA, established in 1919, has developed cutting-edge products that enhance human mobility and prevent complications associated with mobility challenges. Their offerings include advanced prosthetics, orthotic solutions, and ergonomic exoskeletons. With over 9,000 employees across more than 60 countries and 400 patient care centers, Ottobock’s mission is to help people maintain or regain their freedom of movement by developing high-quality medical solutions and create sustainably healthy workplaces.
Ottobock Global IT department played a crucial role in reshaping the company’s operational model. Tasked with developing a Future Mode of Operation, the team focused on transforming IT delivery into a globally scalable and unified approach, which was critical for modernizing the company’s hardware provisioning.
Before engaging with devicenow, Ottobock encountered several challenges:
These challenges posed significant risks to operational efficiency and effectiveness, emphasizing the importance of a structured approach with a focus on governance and scalability.
Ottobock learned about devicenow and its DaaS solutions through an existing relationship with CHG and an initial interest in financing options. The global availability and streamlined approach of devicenow’s services made it a strong candidate for Ottobock’s IT hardware partner.
Several factors influenced Ottobock’s decision to choose devicenow:
The implementation process involved close collaboration between Ottobock’s IT department and devicenow. The team utilized ServiceNow to define process flows effectively.
During the implementation phase, Ottobock established an internal Global Hardware Governance Board to evaluate global standards and business needs. Another significant milestone was the Roadshow featuring devicenow and Ottobock, which enabled the local IT departments to understand the global hardware process.
One of the biggest challenges was effectively distributing devices across 60 countries. To address this, the teams proactively organized weekly project management meetings for timely task updates and scheduled monthly meetings with upper management to ensure alignment and review overall progress, fostering collaboration and strategic oversight.
Following the implementation of devicenow, Ottobock achieved:
The implementation raised security standards by standardizing hardware globally. Ottobock transitioned from a fragmented procurement process, characterized by varied catalogs in different countries, to a unified system that enhanced efficiency and employee productivity. The improved SLA and Service Management processes contributed to greater operational effectiveness.
Looking ahead, Ottobock envisions extending its device portfolio to include additional asset categories and fully integrating its IT asset portfolio into the DaaS model with devicenow for a cohesive and comprehensive solution.
Organizations considering a partnership with devicenow can benefit from a globally accessible solution that combines an operational expenditure (OPEX) approach with a streamlined service model. This integration simplifies the management of global entities and promotes operational excellence.
The partnership between Ottobock and devicenow illustrates the transformative potential of DaaS in optimizing workplace operations. By leveraging devicenow’s innovative solutions, Ottobock not only enhanced its hardware provisioning but also paved the way for continued growth and innovation in the med-tech sector.
