AI Transformation Specialist

As AI Expert, you will shape the AI strategy of devicenow – the globally operating Device-as-a-Service provider with a presence in more than 190 countries. Your mission: turn artificial intelligence from a buzzword into a measurable competitive advantage. You will identify, evaluate, and implement AI use cases along the entire DaaS value chain – from sales and pricing to logistics and lifecycle management, all the way to our brand's visibility in AI-powered search systems. You will enable teams to work more productively with AI and ensure that devicenow is recognized as an innovation leader in the DaaS market – both internally and externally.

• Build and maintain a prioritized AI use-case portfolio with clear business cases and KPIs

• Design and execute pilot projects (PoCs), including scaling successful applications into day-to-day operations

• Develop AI-powered solutions for sales processes: lead qualification, proposal support, outbound automation, competitive intelligence

• Support residual value and pricing modeling through data-driven and ML-based forecasting models

• Build and monitor GEO performance: measure devicenow's brand presence in generative AI systems and derive concrete actions

• Select, roll out, and administer AI tools and platforms (including license and cost management)

• Deliver trainings, workshops, and internal communication formats to drive AI adoption

• Create and maintain AI policies, prompt libraries, and documentation

• Collaborate closely with the Managing Director, Sales, Marketing, Operations, and IT within the CHG-MERIDIAN Group

• Provide regular reporting to the Managing Director on progress, value contribution, and risks of AI initiatives

Must-have

• University degree in Computer Science, Business Informatics, Data Science, Business Administration, or a comparable qualification
• Professional experience in AI/digitalization, including a demonstrable track record of implementing AI projects with measurable business impact
• Solid understanding of LLMs, generative AI, and prompt engineering; hands-on experience with tools such as ChatGPT, Claude, Copilot, and automation platforms (e.g., Make, n8n, Power Automate)
• Ability to translate business requirements into technical solutions – and vice versa
• Experience in stakeholder management up to executive level
• Hands-on mentality: you build and ship yourself instead of only writing concepts
• Business-fluent English

Nice-to-have

• Experience in the IT, leasing, DaaS, or subscription industry
• Knowledge of Python, SQL, or API integrations
• Experience with machine learning models (e.g., forecasting, predictive analytics)
• Familiarity with the EU AI Act and AI governance frameworks
• Experience with SEO/GEO or digital brand positioning

Personal Profile

• Entrepreneurial mindset and strong results orientation
• Pragmatism: deliver 80/20 solutions fast, then iterate
• Strong communicator – you make complex AI topics tangible for non-technical audiences
• Curiosity and willingness to learn in a rapidly evolving technology field
• Independent, structured way of working in a scale-up environment

• Room to shape: you build the AI function at devicenow from the ground up – with direct access to the Managing Director

• International environment: a global DaaS platform active in more than 190 countries, backed by the financially strong CHG-MERIDIAN Group

• Modern work setup: hybrid working, latest hardware (as a Service, of course), flat hierarchies

• Personal development: budget for training, conferences, and certifications in the AI field

• Attractive compensation package