We’re devicenow – nice to meet you!

Welcome HILTI

Find out how devicenow's services will help you improve your internal processes when it comes to the global supply of mobile devices.

You’re with DaaS experts

Device as a Service (DaaS) is a subscription-based service that provides businesses with the full range of end user devices and managed IT support combined in one package.

Say goodbye to time-taking, people dependent processes: from now on you will enjoy simple and easy support by devicenow. Always and wherever you’re located.

How does it work?

There are three basic processes that will be important for you in order to manage your mobile devices from now on:

Sustainability

Devicenow's Device-as-a-Service (DaaS) solution is based on circular economy. This means that we refurbish and reuse devices, giving them a second lifetime. After their usage term, we recycle them.

Here are some of the benefits of our circular economy approach:

When we refurbish devices, we are giving them a second lifetime. This reduces the demand for new devices, which helps to conserve resources and reduce pollution.

When we recycle devices, we are ensuring that the materials in the devices are not wasted. This helps to reduce the environmental impact of our entire supply chain.

Our circular economy approach helps to protect the environment by reducing pollution, conserving resources, and minimizing waste.

Circular economy is the future of IT, and we are proud to be at the forefront of this movement. We are more than happy that you and Hilti as a company are now also part of it!

EcoVadis

As part of the CHG-MERIDIAN group, we received the EcoVadis Gold Rating, placing us in the top 5% of over 130,000 companies worldwide!

Sustainability is at the core of what we do, and we’re dedicated to minimizing our environmental footprint, fostering ethical practices, and ensuring responsible procurement.

Learn more

Services along lifecycle details

Quarterly forecast

Devices on local stock

End user order

Staging

Delivery

Automated enrollment

Monthly billing

Swap support

Device returns

Quarterly forecast

You forecast your IT requirements, and we will manage the procurement process accordingly.

Devices on local stock

Forecasted devices are made available for direct orders at the beginning of each quarter.

End user order

Your employees can effortlessly place orders for the devices they need.

Staging

We handle staging and other pre-provisioning services to prepare the devices according to your specifications.

Delivery

We manage all logistics to ensure the safe and timely delivery of the devices to your team’s office or home office.

Automated enrollment

Upon arrival, devices are quickly set up thanks to automated enrollment for immediate usability.

Monthly billing

We charge you only for the devices in use.

Swap support

If the device malfunctions, users can open a support ticket, and we’ll dispatch a replacement device by next business day.

Device returns

At the end of your subscription period, returning devices for reuse or repurposing is straightforward. We handle secure data removal on your behalf.

Our services highlights

By covering the entire life-cycle of your mobile devices, devicenow services relieve your IT and Procurement departments and increase end user satisfaction. Let’s have a look at some highlights that will improve your daily workflow:

Zero-touch enrollment and set up.

Fully automated devices inventory management.

Break & fix services within 24/48 hours directly on location.

Explore the difference

How it was

• People-dependent process, varying by user location
• Involvement of at least three departments
• Lack of global asset overview
• Lead time from order to receipt of new device: up to two months

How it is with devicenow

• Simple and quick automated order process
• Easy end-to-end solution
• Complete asset management overview
• Standardized timeframes: maximum 10 days for new orders and 48 hours for incident requests

One partner

We simplify your workplace operations by streamlining purchasing, stocking, servicing, and end-of-life management. We handle the complete lifecycle of your workplace devices for you.

One contract

With us, you benefit from a single contract for all your international subsidiaries. Our Device as a Service offers you comprehensive workplace IT covered under one simple contract that includes all the devices needed for each business location.

Global solution

As your global partner, we handle on-demand inventory, provisioning, distribution, and device management in 190+ countries, no matter if your team is in the office or working remotely.