Service Delivery Manager (German Speaking advantage)

Job ID:

19123

Location:

Barcelona, Spain, Hybrid

Contract:

Permanent, full-time

About us

devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!

At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.

Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.

*In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender-specific.

Your role in the team

As a Service Delivery Manager / Project Manager, you act as the primary operational contact for our customers. You oversee service delivery processes to ensure efficiency, quality, and cost-effectiveness while maintaining strong and long-term customer relationships.

Your responsibilities

Act as the main operational contact for all project-related topics and customer inquiries
Monitor and evaluate service delivery performance to ensure efficient and cost-effective operations
Identify optimization opportunities and initiate improvements in processes and services
Manage customer expectations during project transitions and ensure a smooth transition into Business As Usual operations
Collaborate with internal teams to resolve operational challenges and continuously improve service delivery
Prepare regular reports on service performance metrics and customer feedback
Provide guidance and support to customers throughout their service lifecycle

What we expect from you

Excellent verbal and written communication skills in English
Strong project management skills, including planning, execution, and monitoring with a focus on quality and deadlines
Proactive mindset with the ability to identify operational issues and implement effective solutions
Customer-oriented approach with the ability to build strong relationships and ensure high service quality
German and/or Spanish language skills are a strong advantage

What devicenow can offer you

Be part of a rapidly expanding industry and take advantage of unique career opportunities.
Investment in your development through comprehensive onboarding, training, and career advancement opportunities.
Flexible hybrid working model—work from home or office, and visit our offices around the world.
Enjoy a competitive salary package.
Supplementary health insurance.
Access to EdenRed benefit.
Urbansportsclub membership.
Modern office in a central downtown location.
Top-of-the-line IT equipment, including Apple Business Phones and curved monitors.
Regular team and company social events.
A dynamic, supportive, and international team environment that values growth and collaboration.

Apply now!

Service Delivery Manager (German Speaking advantage)

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Privacy policy*

We value your privacy. By submitting your application, you confirm that you have read and understood the declaration of consent, including our Privacy Policy and Privacy Notice, and consent to the processing of your personal data for recruitment purposes.

I understand that my personal data, which I have provided as part of my job application and throughout the entire recruitment process, will be stored and processed by devicenow GmbH exclusively for the purpose of conducting the recruitment process. I hereby consent to the processing of my personal data by devicenow GmbH for recruitment purposes. This includes all information and documents submitted by me as part of my application, including all attachments. Please note the following:

My application documents will be processed solely in accordance with the applicable Privacy Policy and Privacy Notice.
I have the right to obtain information about my stored personal data at any time. I may request rectification, updating, restriction of processing, or object to the further use of my personal data.
This declaration of consent may be amended or fully withdrawn at any time with future effect.

Any revocation of consent or data protection-related inquiries may be sent to: hr.germany@devicenow.com