As a Service Desk Agent, you will be the main point of contact for our end users – the employees of our customers – and support them with any questions or issues related to their devices.
Act as the first point of contact for employees of our customers when they need support with their devices
Answer customer requests coming in through various channels and process incoming tickets
Understand customer challenges, offer solutions, and initiate the necessary steps for improvement
Manage customer expectations regarding internal policies and provide customer-specific information
Collaborate with internal teams to overcome operational challenges and improve service delivery
Increase customer satisfaction and retention by collecting customer feedback
Advise and support customers throughout the entire duration of their collaboration with the service
Excellent knowledge of English
Ideally good communication skills in German
Confident handling of common software programs and willingness to learn new skills
Proactive approach in identifying problems and developing solutions to ensure smooth service delivery and customer satisfaction
Ability to understand and respond to customer needs, maintain close relationships, and ensure high service quality
Spanish (or other) language skills are an advantage
Structured on-the-job training, beginner-focused mentoring sessions, and comprehensive support to develop your sales skills.
Supplementary health insurance.
Access to EdenRed benefits.
Urban Sports Club membership.
Office in a central downtown location.
High-quality IT equipment, including Apple Business Phones and curved monitors.
A dynamic, supportive, and international team environment that values growth and collaboration.
