Customer Service Solutions Engineer (Zendesk)

Job ID:

19103

Location:

Barcelona, Spain, Hybrid

Contract:

Permanent, Full-time

About us

devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!

At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.

Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.

*In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender-specific.

Your role in the team

As a Customer Service Solutions Engineer (Zendesk), you will be part of our IT Solutions team in Barcelona and scale our customer support operations through smart Zendesk solutions and integrations.

Your responsibilities

Take responsibility for the design, configuration and maintenance of the Zendesk Enterprise platform
Translate requirements from internal teams into robust solutions
Manage automations, triggers and data flows between various systems
Coordinate onboarding, training and documentation

What we expect from you

Experience with Zendesk API and webhooks
Ability to configure API integrations between systems
Basic understanding of REST APIs and JSON
Strong analytical and communication skills
Eager to take responsibility and develop in a fast-paced environment
University degree in Business Informatics or similar background
Fluent in English (written and spoken)
Scripting knowledge in Python or JavaScript is a plus

What devicenow can offer you

Be part of a rapidly expanding industry and take advantage of unique career opportunities.
Investment in your development through comprehensive onboarding, training, and career advancement opportunities.
Flexible hybrid working model—work from home or office, and visit our offices around the world.
Enjoy a competitive salary package.
Supplementary health insurance.
Access to EdenRed benefit.
Urbansportsclub membership.
Modern office in a central downtown location.
Top-of-the-line IT equipment, including Apple Business Phones and curved monitors.
Regular team and company social events.
A dynamic, supportive, and international team environment that values growth and collaboration.

Apply now!

Customer Service Solutions Engineer (Zendesk)

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Privacy policy*

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I understand that my personal data, which I have provided as part of my job application and throughout the entire recruitment process, will be stored and processed by devicenow GmbH exclusively for the purpose of conducting the recruitment process. I hereby consent to the processing of my personal data by devicenow GmbH for recruitment purposes. This includes all information and documents submitted by me as part of my application, including all attachments. Please note the following:

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This declaration of consent may be amended or fully withdrawn at any time with future effect.

Any revocation of consent or data protection-related inquiries may be sent to: hr.germany@devicenow.com