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Laptop procurement for a large organization is rarely just a purchasing problem. It’s a logistics problem, a support problem, and a budget forecasting problem rolled into one. Every new hire needs a configured device on day one. Every broken laptop is a productivity gap. Every end-of-contract refresh cycle ties up IT resources that could be spent elsewhere.
devicenow’s Laptop as a Service solves this as a subscription: one fixed monthly fee per device, full lifecycle covered, across 190+ countries.
Laptop as a Service is a subscription model where your organization pays a fixed monthly fee per laptop instead of purchasing hardware outright. The fee covers the device, delivery, staging, break & fix support, and end-of-life management. You don’t own the hardware, but you get everything that comes with ownership, without the administrative overhead.
It’s sometimes compared to laptop leasing or installment buying, but the difference is meaningful. With leasing or installments, you’re still responsible for maintenance, repairs, imaging, and disposal. With Laptop as a Service, those responsibilities transfer to the provider. Our company handles procurement, pre-configuration, delivery to the end user’s location, next business day swap if something breaks, and certified data erasure at the end of the subscription. Your IT team manages users, not hardware logistics.
This model is built for organizations with 1,000 or more IT seats, where the cumulative cost and effort of managing laptops at scale makes a compelling case for outsourcing the entire lifecycle.
Our service model covers every stage of a laptop’s lifecycle from order to retirement.
devicenow’s laptop catalog includes Windows and macOS devices across multiple performance tiers. Available models in the catalog include Lenovo ThinkPad X1 Carbon, Lenovo ThinkPad P16, HP ZBook Power 16, Dell Pro Plus 13 2-in-1, Dell Latitude 5350 2-in-1, MacBook Air 13, and MacBook Pro 16. The full portfolio can be discussed during onboarding based on your specific role and location requirements.
Organizations evaluating Laptop as a Service often compare it to traditional leasing or buying devices on installments. The financial structure looks similar on the surface, but the operational reality is different.
| Outright Purchase | Leasing / Installments | Laptop as a Service | |
| Upfront cost | High | None or low | None |
| Repair responsibility | Your IT team | Your IT team | devicenow |
| Lifecycle management | Your IT team | Your IT team | devicenow |
| End-of-life / data erasure | Your IT team | Your IT team | devicenow |
| Cost type | CapEx | CapEx or OpEx | OpEx |
| Flexibility | Low | Low (fixed term) | High |
| Global coverage | Depends on vendors | Depends on vendors | 190+ countries, one contract |
With leasing, you get financial flexibility but retain operational complexity. With Laptop as a Service, both shift to the provider.
One of the more practical differences between laptop leasing and Laptop as a Service is how maintenance works. With a leased device, a broken laptop is your problem to resolve. You coordinate repairs, source temporary replacements, and manage the process internally.
our break & fix model works differently. If a laptop malfunctions, you raise a ticket and a replacement is shipped by the next business day. Our company handles the logistics of collecting the faulty device, repairing or replacing it, and ensuring continuity for the employee. There’s no separate maintenance contract to negotiate, no third-party repair vendor to coordinate, and no SLA to track independently. It’s included.
This applies regardless of the device’s location. An employee working remotely in a different country gets the same next business day replacement as someone sitting in your headquarters.
When you’re managing hundreds or thousands of laptops across multiple locations, the operational overhead grows with every device added. devicenow’s Lifecycle Portal centralizes the entire process in one platform.
From the portal, your IT team can track the full lifecycle of every device, order new laptops through the integrated webshop, manage incidents, and process end-of-life returns. Access is controlled via SSO with configurable roles and permissions, so different teams can have appropriate levels of visibility and control.
For organizations that already use procurement or ITSM systems like ServiceNow or SAP, we offer API integration at no additional cost. Device orders, incident updates, delivery tracking, and SLA data flow automatically into your existing workflows. Your team doesn’t have to learn a new system or run parallel processes.
Every laptop that reaches end-of-life creates an e-waste problem if it isn’t handled responsibly. At scale, this adds up. End-of-life process is built around circular economy principles: devices are assessed for refurbishment and reuse before being recycled. Where refurbishment is possible, the device re-enters use. Where it isn’t, certified recycling applies.
This matters for organizations with ESG reporting commitments. The certified data erasure and documented device repurposing that come with our service provide an auditable record for sustainability reporting. It’s not just a greener outcome, it’s a documented one.
If your organization manages 1,000 or more IT seats and wants predictable laptop costs, less IT overhead, and reliable support regardless of where your employees are located, devicenow’s Laptop as a Service is built for that scale. Fixed price per device. Next business day replacement. Full lifecycle managed. One contract for 190+ countries.
