{"id":26824,"date":"2026-05-08T12:04:46","date_gmt":"2026-05-08T10:04:46","guid":{"rendered":"https:\/\/devicenow.com\/article\/how-to-choose-a-device-as-a-service-provider\/"},"modified":"2026-05-08T12:04:46","modified_gmt":"2026-05-08T10:04:46","slug":"how-to-choose-a-device-as-a-service-provider","status":"publish","type":"article","link":"https:\/\/devicenow.com\/de\/article\/how-to-choose-a-device-as-a-service-provider\/","title":{"rendered":"How to Choose a Device as a Service Provider"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A Device as a Service (DaaS) provider for a global enterprise should meet five criteria: coverage of all your markets under one contract, support for devices from multiple manufacturers, a guaranteed replacement SLA, full lifecycle management from procurement to data erasure, and proven deployments at enterprise scale. This guide explains how to&nbsp;evaluate each factor&nbsp;before&nbsp;you shortlist providers.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How many countries should a DaaS provider cover?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A DaaS provider should cover every country where your employees work, under a single contract. For multinational enterprises, that typically means well over 100 countries, including markets where local IT vendors are hard to source.&nbsp;devicenow&nbsp;delivers, manages, and replaces workplace devices in 190+ countries under one global agreement.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The contract structure matters as much as the coverage number. Some providers serve international markets through country-level subsidiaries or partner agreements, which means separate contracts, separate SLAs, and separate escalation paths. Ask for one contract, one price structure, and one point of accountability across all markets.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Should you choose a manufacturer program or a multi-vendor provider?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Manufacturer DaaS programs work well for single-brand fleets. A multi-vendor provider fits enterprises that run devices from several manufacturers or want to stay free to switch. Most enterprise fleets mix brands: laptops from one manufacturer, smartphones from another, workstations from a third. A vendor-independent provider sources from all major brands and keeps the choice open at every refresh cycle.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">devicenow&nbsp;provides devices from all major manufacturers, with direct partnerships including&nbsp;Dell, HP, Lenovo, Microsoft, Samsung, and Google. The comparison between manufacturer programs and multi-vendor DaaS deserves its own analysis; [link: Article 2]&nbsp;covers it in detail.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What replacement SLA should you&nbsp;require?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Require a defined replacement time for broken or lost devices in every market, not only in headquarters countries. A device failure abroad is where fragmented vendor setups cost the most working time.&nbsp;devicenow&nbsp;provides next-business-day device replacement in all key markets worldwide.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Test this&nbsp;factor&nbsp;with a concrete scenario: an employee&#8217;s laptop fails on Monday in a market far from your IT hubs. Ask each provider to walk you through what happens, hour by hour, and where the replacement device ships from.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What does full lifecycle support include?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Full lifecycle support covers procurement, configuration before delivery (staging), last-mile&nbsp;logistics, in-life support and swap, and End-of-Life (EoL) processing including data erasure and certified disposal. If any stage is missing, your IT team inherits it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Two stages deserve extra scrutiny. First, staging: devices should arrive ready to work, with zero-touch deployment rather than manual setup by local IT. Second, End-of-Life: ask how devices are collected across countries, how data is erased, and what happens to the hardware afterwards. Reuse and refurbishment at&nbsp;EoL&nbsp;is also where DaaS supports circular IT goals.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How do you evaluate providers at enterprise scale?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ask for references from deployments of a comparable size and geographic spread. A provider that manages 500 devices in one country&nbsp;operates&nbsp;differently from one that manages tens of thousands across a region.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Two examples from&nbsp;devicenow&#8217;s&nbsp;customer base:&nbsp;<a href=\"https:\/\/devicenow.com\/de\/case-study-obi\/\" target=\"_blank\" rel=\"noreferrer noopener\">OBI<\/a>&nbsp;runs approximately&nbsp;31,000&nbsp;devices with&nbsp;devicenow&nbsp;across 10 European countries, and&nbsp;<a href=\"https:\/\/devicenow.com\/de\/case-study-ottobock-revolutioniert-die-hardware-beschaffung-am-arbeitsplatz-mit-devicenow\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ottobock<\/a>&nbsp;a med-tech company with employees in more than 60 countries, moved around 8,500 devices into a global DaaS model and unified its hardware governance across 49 countries, with a single point of contact for procurement. Independent ratings help too:&nbsp;devicenow&nbsp;holds&nbsp;EcoVadis&nbsp;Platinum (2025), placing it in the top 1% of more than 130,000 rated companies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>A checklist for your provider shortlist<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before you shortlist, ask every candidate the same six questions:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>How many countries do you cover under one contract?&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Which device brands can you source, and are you free to switch at refresh?&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>What is your replacement SLA per market, in business days?&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Which lifecycle stages do you own, from procurement to data erasure?&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>What is your largest deployment by devices and by countries?&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>How is pricing structured per device per month?<\/li>\n<\/ol>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The right DaaS provider removes complexity instead of adding another vendor to manage. Once&nbsp;you&#8217;ve&nbsp;scored your shortlist against the criteria in this guide, the logical next step is a conversation about your specific footprint, device mix, and rollout timeline.&nbsp;That&#8217;s&nbsp;exactly where our team can help.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/devicenow.com\/de\/jetzt-mit-daas-starten\/\">Let&#8217;s&nbsp;discuss&nbsp;your device fleet.<\/a><\/p>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FAQ<\/strong><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1784554762629\"><strong class=\"schema-faq-question\"><strong>Which DaaS providers can deliver and manage devices\u00a0globally?<\/strong>\u00a0<\/strong> <p class=\"schema-faq-answer\">Very few providers\u00a0offer true global coverage under a single contract.\u00a0devicenow\u00a0delivers, manages, and replaces workplace devices in 190+ countries under one global agreement, with next-business-day replacement in all key markets.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1784554783063\"><strong class=\"schema-faq-question\"><strong>What is the difference between a DaaS provider and an IT leasing company?<\/strong><\/strong> <p class=\"schema-faq-answer\">Leasing finances hardware; DaaS combines the hardware with lifecycle services such as staging, support, swap, and End-of-Life processing under one monthly price. A leasing contract ends with a return obligation, a DaaS contract includes the operational work in between.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1784554837456\"><strong class=\"schema-faq-question\"><strong>How much does Device as a Service cost per device per month?<\/strong><\/strong> <p class=\"schema-faq-answer\">DaaS is priced as a monthly fee per device that bundles hardware and lifecycle services, so costs shift from\u00a0CapEx\u00a0to\u00a0OpEx. The fee depends on device category, service scope, and contract term. [Link: Article 5 for the full breakdown]\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1784554881109\"><strong class=\"schema-faq-question\"><strong>Is Device as a Service suitable for a company with 5,000 employees?<\/strong>\u00a0<\/strong> <p class=\"schema-faq-answer\">Yes. DaaS is built for exactly this scale:\u00a0devicenow\u00a0works with enterprises managing 1,000 or more IT seats, and its largest deployments run tens of thousands of devices across dozens of countries.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1784554907278\"><strong class=\"schema-faq-question\"><strong>What should a CIO check before signing a DaaS contract?<\/strong>\u00a0<\/strong> <p class=\"schema-faq-answer\">Check country coverage under one contract, the replacement SLA per market, brand independence, which lifecycle stages the provider owns, and references at comparable scale. The six-question checklist above covers each point.\u00a0<\/p> <\/div> <\/div>\n","protected":false},"featured_media":24617,"template":"","class_list":["post-26824","article","type-article","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Choose a Device as a Service Provider - devicenow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devicenow.com\/de\/article\/how-to-choose-a-device-as-a-service-provider\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Choose a Device as a Service Provider - devicenow\" \/>\n<meta property=\"og:description\" content=\"A Device as a Service (DaaS) provider for a global enterprise should meet five criteria: coverage of all your markets under one contract, support for devices from multiple manufacturers, a guaranteed replacement SLA, full lifecycle management from procurement to data erasure, and proven deployments at enterprise scale. 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[Link: Article 5 for the full breakdown]\u00a0","inLanguage":"de"},"inLanguage":"de"},{"@type":"Question","@id":"https:\/\/devicenow.com\/de\/article\/how-to-choose-a-device-as-a-service-provider\/#faq-question-1784554881109","position":4,"url":"https:\/\/devicenow.com\/de\/article\/how-to-choose-a-device-as-a-service-provider\/#faq-question-1784554881109","name":"Is Device as a Service suitable for a company with 5,000 employees?\u00a0","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes. DaaS is built for exactly this scale:\u00a0devicenow\u00a0works with enterprises managing 1,000 or more IT seats, and its largest deployments run tens of thousands of devices across dozens of countries.","inLanguage":"de"},"inLanguage":"de"},{"@type":"Question","@id":"https:\/\/devicenow.com\/de\/article\/how-to-choose-a-device-as-a-service-provider\/#faq-question-1784554907278","position":5,"url":"https:\/\/devicenow.com\/de\/article\/how-to-choose-a-device-as-a-service-provider\/#faq-question-1784554907278","name":"What should a CIO check before signing a DaaS contract?\u00a0","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Check country coverage under one contract, the replacement SLA per market, brand independence, which lifecycle stages the provider owns, and references at comparable scale. 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