- Provide expert support to customers during API implementation, explaining functionality in detail.
- Consult with customers on best practices to ensure efficient and scalable API implementation.
- Assist customers in conducting User Acceptance Testing (UAT), ensuring all requirements are met.
- Update and maintain clear, comprehensive technical documentation, including API usage guides and troubleshooting procedures.
- Facilitate effective communication between customers and developers, ensuring smooth technical collaboration.
- Track, prioritize, and manage technical issues or bugs during the implementation process.
- Collaborate with internal teams to identify and resolve bugs promptly, ensuring a seamless customer experience.
- Conduct thorough testing of APIs to validate bug fixes and verify system enhancements.
- Ensure the implementation process aligns with both functional and business goals.
- Continuously monitor post-implementation performance to address any emerging issues or optimizations.