Devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you!
At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.
Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.
*In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender-specific.
Your role in the team
As a Service Desk Agent, you are the first point of contact for our end users – the employees of our customers – and support them with any questions or issues related to their devices.
Your responsibilities
Serving as the primary contact for employees of our customers when they need assistance with their devices.
Responding to customer inquiries through various communication channels and handling incoming support tickets.
Understanding customer challenges, offering solutions, and initiating necessary steps for improvement.
Managing customer expectations, providing information on internal policies, and sharing customer-specific details.
Collaborating with internal teams to address operational challenges and enhance service delivery.
Increasing customer satisfaction and retention by gathering and analyzing customer feedback.
Advising and assisting customers throughout their entire engagement with our service.
What we expect from you
Excellent communication skills in both German and English.
Proficiency in common software applications and a willingness to learn new tools.
A proactive approach to identifying issues and developing solutions to ensure smooth service delivery and customer satisfaction.
The ability to understand customer needs, build strong relationships, and maintain high service quality.
Spanish (or other) language skills would be a plus.
What devicenow can offer you
A unique opportunity to enter a fast-growing industry and learn from experienced professionals.
Structured on-the-job training, beginner-friendly mentoring sessions, and comprehensive support to develop your skills.
Flexible hybrid working model—work from home or office, and visit our offices around the world.
Enjoy a competitive salary package.
Supplementary health insurance.
Access to EdenRed benefit.
Urbansportsclub membership.
Modern office in a central downtown location.
Top-of-the-line IT equipment, including Apple Business Phones and curved monitors.
Regular team and company social events.
A dynamic, supportive, and international team environment that values growth and collaboration.
