Case Study

U.S Based Manufacturing Company

The client is one of the leading manufacturers and suppliers of sanitary process cleaning equipment for the food and beverage and bio-pharma industries. It offers clean-in-place systems, clean-out-of-place immersion parts washers, cabinet washers, tunnel washers, electro-chemical activation generators, ultra-flow clean-in-place systems, strainers, spray balls, and tanker sprays.

Client Requirements

To provide remote infrastructure management services and support and reduce the current expenses incurred by them.

  • Provide Maintenance, Support & Uptime of Servers, Network devices, Security devices
  • Support & Maintenance of client/workstations (desktops, laptops, notebooks, etc.),
  • Monitoring email flow for blocking potential spam, virus and quarantined email ids to keep mail box clean and virus free
  • Support & Periodic Maintenance of Windows Exchange Server.

DeviceNow Solution

  • SLA & Process driven services and support to ensure uptime of servers, Network devices, Security devices and Storage devices
  • DeviceNow has partnered with Barracuda Networks to provide a comprehensive Email Security Service to ensure client’s mail box is clean and virus free
  • Centralized service and support management desk to support and deploy solutions remotely.
  • Call management & tracking tool to monitor SLA’s
  • Structured Escalation Matrix for effective communication
  • Knowledge management through incident recording

Customer Benefits

  • The customer now experiences minimum or no downtime of Servers, Network devices
  • Able to provide a strong user experience without latencies or compromises
  • Improved support turn-around time
  • Overall cost reduction due to outsourcing and remote management.
  • Increased operational margins
  • Customer is able to focus on the strategic issues of business

Multinational Distribution Company

Client is a leading U.S. wholesale distributor supplying over 8,000 products including printing and imaging hardware, a comprehensive line of printer, copier and fax supplies, data storage media products and computer accessories to our reseller partners. They carry products from more than 70 manufactures including Hewlett-Packard, Brother, Canon, Dell, Lexmark and Xerox.

Client Requirements-

Design & develop desktop and web-based applications for in house software that facilitates sales / marketing to efficiently carry out their functions.

DeviceNow Solution

DeviceNow’s Microsoft expertise and experience in developing applications on both windows and web came to the fore. We have developed a lot of CRM applications across their business units which has helped their sales and marketing team to work efficiently and add new customers.

Customer Benefits

  • The customer is able to efficiently handle sales and marketing function
  • Able to provide a strong customer experience, with help of data analytics
  • Improved customer acquisition turn-around.
  • Overall cost reduction due to outsourcing their application.
  • Increased operational margins

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